Privatisation for people

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not. Unfortunately, in the process, this has given privatisation a bad name and again unfortunately, Delhi tends to be much more visible.

Here are some random examples, which no amount of patience will enable me to understand. First, emigration has now improved. But for about three weeks in April, there was utter chaos, with emigration taking anything up to 1 hour and passengers actually missing flights. Didn’t DIAL management anticipate this? Second, why does CISF security have a “shift change” that is at a fixed time across all queues? For fifteen minutes, security stops everywhere. It should be a simple matter to stagger the “shift change”. Third, why does no bank in departure have credit card-reading machines and why is an ATM missing? I travelled with a friend who wanted to purchase some forex and wished to pay through credit card, failing which, cash withdrawal through ATM. He had to go down to arrival and come up again to solve this problem. Fourth, increasing the number of X-ray machines may take time. But what’s the problem in imparting basic training to screeners, making them more polite, insisting on uniforms and name-tags? Fifth, there is the perennial problem that triggered Montek Singh Ahluwalia’s initial reaction. One refuses to believe that traffic management, including the taxi system, can’t be improved. This is true of departure, as well as arrival. And I mean international more than domestic.