To enable passengers to register their complaints easily at Metro stations, the Delhi Police has written to the Delhi Metro Rail Corporation (DMRC) for constructing police assistance booths at several stations it has identified as critical from the security point of view.
Police said the booths will foster a sense of security among passengers, who will not have to travel far to seek help from police.
“We wrote to the DMRC recently, requesting them to set up police booths at 17 stations. The DMRC has accepted the proposal and begun designing the booths, which will become operational soon,” Deputy Commissioner of Police (Railways) Sanjay Bhatia said.
The 17 locations include the six inter-change stations — Rajiv Chowk, Kashmere Gate, Inderlok, Central Secretariat, New Delhi railway station and Kirti Nagar.
Police said the assistance booths near the stations will help passengers register cases immediately without having to travel far to reach a police station. “If a passenger at Rajiv Chowk Metro station has a complaint, the nearest police station is Raja Garden, which is a few kilometres away. Normally, the passenger gives up on filing a complaint and the crime goes unreported,” a senior police officer said.
Delhi’s Metro stations are manned by Central Industrial Security Force (CISF) personnel, who are deployed at the entrances to the stations and inside. There are no security personnel in the area outside the stations.
Inside the stations too, if a passenger has a complaint, he or she can only approach the CISF personnel, who do not have the authority to register a case and direct the passenger to the nearest police station. This way, either the complainant does not approach the police or is unable to do so, the officer said.
“The advantage of the police assistance booths will be that if a passenger approaches the police with a complaint at a booth, the FIR will be registered then and there. Police visibility will also increase and this may have a positive effect on lowering incidents of crime” the officer said.