Marking the first step towards aggregation with local players, Meru has announced a partnership with local air conditioned ‘No Refusal’ taxis in Kolkata. Backed by its technology, Meru will act as a booking facilitator for local taxi segment through this partnership.
Meru will provide AC city taxis access to its technology and will enable bookings through the Meru Cabs app. Kolkata’s local taxis using Meru’s platform will follow state regulated fares and customers will be charged a nominal convenience fee of INR 20 to be paid over the fare displayed on the meter.
Customers will have access to Meru’s features like ‘Trip Tracker’and ‘In Case of Emergency’ (ICE), especially for the safety of female passengers. Dedicated to providing quality services to its customers, Meru will undertake training programme where they will impart knowledge on customer service and etiquettes and use of technology to the taxi drivers under Meru Training, before adding them to the platform.
Commenting on the announcement, Siddhartha Pahwa, CEO, Meru Cabs said, “Convenience and connectivity have been key challenges for commuters in Kolkata. By adding the large supply of the city’s local taxis to its platform, Meru will enable customers utilise local taxis and travel with ease. Backed by its robust technology, Meru endeavours to provide a wide array of travel services to its customers all across India.”