With the new academic session being round the corner and admission process already underway in various universities, the University Grants Commission (UGC) has asked all varsities to set up round the clock helpline to address admission related queries.
“With the new academic session to commence soon, it is understood that all universities are getting busy with the process of admission in various programmes of study offered at different levels of higher education.
“The admission procedure constitutes one of the most significant aspects of institutional functions and can lead to a lot of hassle and confusion for students if not carried out with utmost care and clarity,” UGC Secretary Jaspal Sandhu said in a letter to Vice Chancellors.
The varsities have been instructed to ensure that elements of transparency, clarity and effectiveness of interface are infused into the system of admission instituted in your institution of higher education.
“One effective mechanism to check different hurdles in the admission process and to handhold the perspective students is to set up a 24×7 helpline in the university which can attend to queries, doubts, confusions and grievances of students.
“The universities should establish a helpline at the earliest with the notification on the homepage of their website,” the communication added.