Google had officially launch the new Tez app for Indian users today and users found several issues while operating the app. The new mobile payments app is now available for download. Tez app, which translates in English to ‘being fast’, can be installed from the Google Play Store and Apple’s App Store. However, many users complained about having different kinds of problems while operating the app on their smartphones. From login issues to payments, users have posted their problems on the review page of the Tez app. This is meant to be the tech giant’s first major attempt to enter the mobile payments segment in the country. Meanwhile, Google decided to address the issue on Twitter, where it wrote: “Higher than expected downloads of Tez so some users may experience issues. We’re working on a fix and we’ll update asap. Thx for patience!”
Being a UPI backed app, Tez is connected with most Indian banks, especially the ones which support UPI. UPI is supported by the National Payments Corporation of India (NPCI) and regulated by the Reserve Bank of India. Also, there is a different “Tez for Business” app too. It is meant for enterprises to receive payments from their users/buyers. The new mobile application enables you to send and receive money from friends by linking up your bank accounts to your mobile. You can also buy goods from online as well as offline retailers.
When compared to other mobile wallets, Google Tez app is a bit different from the services like Paytm. This is mainly because users will not have to deposit money in an e-wallet or anything like it on the Tez app. This basically means, your account will be your ‘wallet’, similar to your bank debit cards. Google’s new app supports almost all Indian banks, like State Bank of India, ICICI, HDFC, Axis, and more.
If you need to carry out UPI based payments, you need to link your bank account with the app. For this, you need to have your debit card with you as the details will be required. Once details are filled, two things will be required- bank OTP and UPI Pin. The UPI Pin is something that you will have to create for the first time. This process will create a UPI Id for you in the Google Tez app. You can also close this account if you switch to another mobile.
In the Google Tez app, you can allow it access to your phone contacts, which will help you make payments (using Pay option) or you can ask your friends for money (using Request option).
Higher than expected downloads of Tez so some users may experience issues. We’re working on a fix and we’ll update asap. Thx for patience!
— Tez by Google (@TezbyGoogle) September 18, 2017
Interestingly, there is a cash mode option in the Tez app as well, which will help you make payments to a nearby person without needing to enter the phone number.