1. Samsung Galaxy Note 7: How the electronics giant is marking devices in Australia ‘safe’

Samsung Galaxy Note 7: How the electronics giant is marking devices in Australia ‘safe’

Electronics giant, Samsung earlier this month recalled the Galaxy Note7 smartphones as a response to the recent announcement by the company regarding isolated battery issues with the device.

By: | Updated: September 13, 2016 1:27 PM
samsung, samsung galaxy note 7, samsung note 7, samsung note 7 battery, samsung mark s, samsung note 7, samsung share value, samsung note 7 loss The Galaxy Note 7, when launched, was hailed as one of the ‘most complete’ smartphones ever, yet after there was news globally of exploding batteries, people have been sceptical about the device. (Reuters)

Electronics giant, Samsung earlier this month recalled the Galaxy Note7 smartphones as a response to the recent announcement by the company regarding isolated battery issues with the device. Meanwhile, Samsung Electronics Australia confirmed the replacement stock of the Galaxy Note7 smartphone to be available to the consumer in Australia from September 21. The Galaxy Note 7, when launched, was hailed as one of the ‘most complete’ smartphones ever, yet after there was news globally of exploding batteries, people have been sceptical about the device. Though peopl understand that the smartphone is one of the best ever, they migh want to know if the replacements are safe. In order to address that issue, Samsung has come up with a plan.

The South Korean electronics company’s Australian branch said that the users should just look at the label. If the label, has a big blue sticker that denotes the letter ‘S’ and a small black square then that particular device is ‘Safe’. It is not yet clear whether this feature will be unveiled throughout the world, or just for Australia. If the marking is not present in the replaced or new device, then the user should contact the company of the retailer from where it was bought. There have been reports that Samsung may remotely kill the Note 7s which was not returned to the company.

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“We would like to thank our loyal customers for their patience, and apologise for the inconvenience. We have been working hard to get the amazing Galaxy Note7 back in the hands of our customers to continue to enjoy,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia. “Our number one priority is the safety of our customers, which is why we’ve worked hard to provide new replacement Note7 devices as quickly as possible. We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21,” said Mr. Fink.

  1. Satish Gandhi
    Sep 13, 2016 at 3:03 pm
    Mr.Samsung it's time now you have supplied inferior materials in markets even you have mention functions which are not aviable in your products. You now apologize for Note 7 you and your products is hopeless. What and how to describe your customer care and the service stations. You have dump all materials which is not able around the world. I really wish you keep your minds and eyes open.
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