1. Summer rush: Here’s how Suresh Prabhu led Indian Railways wants to ensure a pleasant ride for passengers

Summer rush: Here’s how Suresh Prabhu led Indian Railways wants to ensure a pleasant ride for passengers

The Railways has undertaken a series of initiatives to ensure that it carries the maximum number of passengers in the ensuing peak summer season to optimally utilise available accommodation.

By: | Published: April 23, 2017 5:41 PM
The Vikalp facility can also be availed for e-tickets booked prior to April 1, 2017. (PTI)

The Railways has undertaken a series of initiatives to ensure that it carries the maximum number of passengers in the ensuing peak summer season to optimally utilise available accommodation. Also, in an endeavour to provide a smooth travel experience to rail travellers, it has taken various measures for improved passenger experience.

Waitlisted passengers have been given the option of accommodation in any other train, including premier services like Rajdhani or Shatabdi, without payment of any extra fare under the Vikalp scheme, said a senior Railway Ministry official.

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The facility to avail alternative train for the same destination was launched in April 1 this year and it has got a good response since its launching, he said. The Vikalp facility can also be availed for e-tickets booked prior to April 1, 2017.

Tickets booked across reserved ticket booking counters can be cancelled through IRCTC website or by dialling 139. This has been done to make the cancellation process hassle- free, the official said. Keeping the summer rush in mind, railways would be launching several special trains in the coming weeks. While some special trains are already being launched this month, many more would be pressed into service to ensure that one’s summer travel plan is not upset, he said

Railways has ensured finalisation of the first reservation chart at least 4 hours before the scheduled departure of the train. After preparation of first reservation chart, current ticket booking facility is provided through any reserved ticket booking window as well as on internet till preparation of second reservation chart.

In order to accommodate more passengers, vacant berths available after preparation of the second reservation chart are transferred to the next station en-route. In case of e-tickets, boarding points can be changed through the IRCTC website at least 24 hours before the scheduled departure of the train.

Wheelchair facility also has been provided free of cost to passengers through online booking. A passenger can book retiring rooms and disposable bedrolls through the IRCTC website. Besides this,passengers have been given options for ordering food through e-catering.

  1. M
    M.krishna kumar
    Apr 25, 2017 at 8:52 pm
    Very nice thing thank you but you said is implemented I'd very nice specially cancellation is very good Try to fund the p enger can't travel some reason they can't to to bookings counter to cancell like p enger after verification return some money back everybody can't book e ticket last year I have experienced and loss my A/C ticket money just two minutes later went to cancellation counter they said close
    Reply
    1. T
      TAPAS LAHA
      Apr 24, 2017 at 3:21 pm
      But what about te timing.Even Rajdhani expresses getting dela by more than 2 hours.Earmark the heavy ttraffic routes and installation oof Automatic signal system throughout those track may kill some problem.
      Reply
      1. P
        Parvatkar Narayan
        Apr 24, 2017 at 3:19 pm
        The procedure for getting wheel chair is very bersome. The retiring rooms at important stations are always full, even booked in advance, say two months before. Suspect a mal practice in place.
        Reply
        1. H
          Hariharan. K.
          Apr 24, 2017 at 1:53 pm
          When accommodation is not available tickets get automatically cancelled. Railways deduct huge amount for no fault of us. Only a meager amount is returned to our bank account. Why?
          Reply
          1. Sreekumar Prabhakaran
            Apr 24, 2017 at 10:45 am
            Do I get to travel in Rajdhani after I intentionally get into the waiting list of some other express or super fast train? I see a there. Hope Railway has already factored in the possibility of similar misuse. Good going, otherwise. All the best!
            Reply
            1. R
              Rahul
              Apr 24, 2017 at 1:50 pm
              Nice thinking.. thats an important point to be noticed
              Reply
            2. S
              Sagad
              Apr 24, 2017 at 7:42 am
              Good one
              Reply
              1. B
                Bimal Parekh
                Apr 24, 2017 at 12:00 am
                Really good to see the steps by Rlys which was long overdue.This shows that govt.depts can really work if they want.
                Reply
                1. S
                  S. S. Thakur
                  Apr 23, 2017 at 9:31 pm
                  Very good thing has been provided by the Railways. Thanks to the department. S.S. Thakur, Darbhanga, Bihar
                  Reply
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