A shocking case of an explosion in a smartphone has been reported from Bengaluru. A Xiaomi Redmi Note 4 handset exploded and burst into flames in a store in Karnataka capital Bengaluru, a report in India Today claimed citing a Tech Case article on the matter. Reportedly, a person named Arjun (who owned this Redmi Note 4) had allegedly gone to a local store named Poorvika Mobile Store because he was facing some problem in insertion of SIM into his Redmi Note 4 set, the report added. Reportedly, Arjun had purchased the phone from the same store.
According to Tech Case, Arjun claimed that his Xiaomi Redmi Note 4 suddenly caught fire while he was inserting SIM. As per user, the incident took place on 17 July around 10:30 in Bangalore, Tech Case reported.
— Tech Case (@techcase2017) July 23, 2017
Meanwhile, Phone Radar has published a video saying, “Smartphone Explosion Caught Live on Camera – Might be Xiaomi Redmi Note 4 (Update).” WATCH:-
Now, as per an update from Tech Case, the customer – Arjun – has got the replacement of Xiaomi Redmi Note 4 from Poorvika store in Bangalore.
— Tech Case (@techcase2017) July 24, 2017
Reportedly, Arjun is happy with the Redmi’s service.
Meanwhile, Xiaomi has denied any correlation between the video and the incident. The company has issued a clarification for the same. Here is what Xiaomi said:
-The video was attained from a random WhatsApp group, and has nothing to do with this recent Redmi Note 4 case.
In fact, there is no evidence in the video to suggest that the device is a Redmi Note 4 or any other Xiaomi phone.
-The video is not from the aforementioned Poorvika store, or any other Poorvika store. On further investigation, we found that the CCTV video was from a retailer in Anamangad, Kerala. Xiaomi India only started selling devices at 3G and Fone 4 stores a few weeks ago in Kerala.
-The CCTV video was recorded on a different date, not 1st June (when Arjun bought the phone) or 17th July (when his phone got damaged).
-The customer in the video is not Arjun. He has confirmed to Xiaomi that the people in the video does not include or represent him or any of his relatives.