Robert Bosch Engineering and Business Solutions and GVK Emergency Management and Research Institute (GVK-EMRI) today signed an MoU to provide emergency call (eCall) services across the country. “Road fatalities have been a big issue in India and here is an effort to work towards providing quicker help to the persons concerned. The priority is the ‘Golden hour’ to reduce the time between the accident and the time when help arrives,” RBEI President and Managing Director Vijay Ratnaparkhe told reporters here. eCall from Bosch is a centralized emergency response handling system, covering all major public safety answering points that include the hospital, police, and fire, he said. The priority will be to mobilize quick response in severe accidents or life-threatening situations on the road. The eCall service is available inside all vehicles fitted with this Bosch product, Ratnaparkhe said. In the event of a severe accident, an emergency call is automatically sent to the 24/7 BoschService Centre. Simultaneously, data containing the vehicle details, current location, time and direction of travel will be transmitted. The service centre from Bosch contacts the driver via a speech unit.If it is not possible to set up a voice connection following an eCall, the Bosch associate notifies the rescue forces directly, he said. A voice connection is also established with the GVK EMRI operated dedicated Emergency Control Centre facilitating ambulance assignment, Ratnaparkhe said.
GVK EMRI presently operates ‘108 Emergency Response Service’ under the public-private-partnership model (PPP) in 14 states, two Union Territories, and covers close to 750 million population. GVK EMRI Director K Krishnam Raju said the partnership will enable access to Bosch’s technology for providing prompt emergency response by faster sensing of road traffic accident related emergencies. Bosch Service Solutions President Joerg Fischer said the tie-up with GVK-EMRI will improve safety on the streets. Bosch has extensive experience in providing last-mile emergency call solutions since 2012, he said.