The Punjab State Power Corporation, which was recently awarded A+ ranking among all the 40 power utilities of different states and union territories in the country has claimed that the scheme of single window system for online release of connections for above 100 KVA of domestic, non residential and industrial load has proved a huge success in Punjab.
K.D.Chaudhri, Chairman cum Managing Director, Punjab State Power Corporation Limited informed here today that the scheme was launched to facilitate online release of electricity connections to all categories of consumers above specified load, without the requirement of consumers to visit any of PSPCL office. The idea was to bring in more transparency in the working of PSPCL and to provide best service of the kind to electricity consumers all over Punjab.
Giving details CMD informed that the scheme was introduced in March 2013 and since then 495 applicants of load between 100KVA to 500KVA, 93 applicants of load between 500KVA to 1000KVA, 43 applicants with load between 1000KVA to 2000KVA, 29 applicants of load more than 2MVA and 25 applicants of TG/DG sets have been released electricity connections.
In the scheme, the consumer has to visit PSPCL web site www.pspcl.in to register his application by filling the nominal processing fee of Rs.10 per KVA online with multiple payment facilities i.e Net Banking, Credit Card, Debit Card or through RTGS. On completion of processing the Demand Notice is issued for remittance of prescribed fee and the connection is released within the set time frame. During the process, complete status of consumer’s application is updated on his mobile phone and e-mail. The maximum time to release the connection upto 500KVA after the application is complete in all respects is 60 days, for HT connection of any load is 60 days and for Extra High Tension (EHT) connection of load above 500KVA is 120 days.
Chaudhri said that a mechanism has been made to monitor the status of each application at PSPCL’s head office.
Regular efforts are made to expedite the process at each level to adhere to the time frame. He informed that the results of this scheme are far encouraging as no complete application is pending for release of electricity connection.
A released issued on behalf of the PSPCL CMD said that on one hand the Single Window System to Release Electricity Connections has raised the level of efficiency in every office involved for the release of connection and on the other hand it has brought in complete transparency and provided facility to consumer at his doorstep thereby giving more satisfaction to PSPCL consumers. Now the process is on to extend the facility to applicants with load of less than 100KVA also.