New business and process models will help the aviation sector in optimising cost and improving efficiency, says a report. Titled ‘Impact of ICT on Indian Aviation’, the report said digital solutions could also revolutionise the way talent is skilled and groomed to enter the sector. The country’s aviation sector is on the cusp of aggressive growth and technology disruption, it said.
Prepared by leading consultancy KPMG and technology solutions provider for the airlines industry SITA, the report emphasised that key to success for airports and airlines would be to create a carefully crafted digital strategy and road map.
“The right approach to re-thinking aviation in the digital paradigm is to design new business and process models rather than simply automation/ digitisation of the various process areas for ease of traversing customer journeys/ increasing efficiencies and cost optimisation,” it noted.
As the outlook for demand in the sector for the next five years, the report also said both airports and airlines need to smartly deploy cutting edge digital solutions such analytics and artificial intelligence. This would help to increase operational efficiency as well as enhance revenue generation, it added.