Beleaguered e-commerce company Snapdeal is facing the prospect of many online sellers de-boarding from the marketplace. Faced with repeated payment delays and other related logistical problems, several online sellers have decided to discontinue their business with Snapdeal.
A large appliances seller in Hyderabad, said, “I was one of the first few sellers to get listed on Snapdeal in 2012. From there, Snapdeal increased its number of sellers in this region to 6,000. Now I can say that there will be hardly 200-300 sellers in this region who are doing business with Snapdeal.”
He added, “The Snapdeal’s fulfillment centre in Medchal has almost become a silent zone. Orders have come down from 15,000 per day to 1,000 –1,500 per day. Several sellers that FE spoke to requested anonymity as they still have to get their payments from Snapdeal.
Another seller who sells electronic goods said, “I stopped selling on Snapdeal because of payment delays. Earlier I used to get my payment every five days, because I was a fast seller. Now since February 10, we have not received any payment from them. Altogether, Snapdeal owes me about R3 lakh to me.”
On other related problems like refund policies or unreasonable penalties levied by the marketplace on the sellers, he said, “Several times, I have received damaged goods from Snapdeal whenever buyer canceled the order or returned the goods. Now what will I do with damaged goods? Instead of Snapdeal paying me compensation, they have deducted money from my balance claiming that I delayed the shipment of goods.”
Snapdeal refused to comment on the development saying “We do not wish to comment on speculations”.
The online buyers association have already raised the issue with commerce minister, Nirmala Sitharaman. A source from Snapdeal supply chain team, said, the company is working hard to take sellers into confidence at this crucial phase of its operation. But with employees themselves being getting laid off and are on the radar, question remains on how far employees will sincerely pursue their work of convincing sellers to stay on board.
Another seller, who used to sell apparels and textile goods in the marketplace, said, “I got a call from Snapdeal to update my inventory on the portal. But with my old payment still not recovered, I declined their offer. Compared to Snapdeal, other marketplaces have better systems in place and deal with our issues and complaints professionally.”
One seller alleged that Snapdeal is forcing them to re-instate their inventories in the portal to get their old dues settled. He said, Snapdeal has to re-look and overhaul its core logistics and payment related processes. He concludes by saying, it is not the case of only buyers frequently getting wrong product, or damaged product or see their order delivered to a wrong location, even sellers like us get back damaged goods, or wrong goods when buyers cancels their orders.
– Sameer Ranjan Bakshi