MobME Wireless Solutions, supported by Infosys’ Kris Gopalakrishnan, today said it has launched ‘Geckolyst’ to analyse customer feedback to provide comprehensible information for enterprises.
India’s first campus startup MobME, which primarily focuses on providing mobility and related solutions to telecom players, has expanded its range of technology to cater to the needs of clients in e-Commerce, airlines and retail sectors.
“We have completed a decade of growth and are now focusing aggressively on customer experience analytics for all our enterprise customers,” said MobME CEO Sathya Kalyanasundaram in a release here.
“Geckolyst allows an organization to integrate customer feedback from virtually any source, including call center data, survey responses, social media, customer emails, CRM systems, point of sale data, etc.
By collecting data from all sources of customer feedback and combining them into a centralized dashboard with an integrated complaint redressal engine – Geckolyst can help provide an immediate & accurate analysis of customer sentiment,” he explained.
The company has already started partnering with leading organisations in telecom, banking and retail to provide end-to-end customer experience analytics solution for their businesses, the release said.
MobME has carved a niche for itself by creating an array of innovative verticals.
Payment app Chillr, which is an offshoot of MobME, was launched in early 2015 and received Series A funding of $ 7.25 from leading investment players led by Sequoia Capital.
MobME was founded in 2006 by three enterprising engineering students while pursuing their course.
The team initially started with the telecom sector and later expanded its relationship with other sectors.
Kalyanasundaram said the launch of ‘Geckolyst’ will herald MobME’s aggressive bid to tap into a critical component of an enterprise, i.e. customer satisfaction. “It will also mark the company’s next trajectory of growth. We have appointed a professional management team and it shows the ability of the company to adapt effectively to the imperatives of changing times to achieve the goals,” Kalyanasundaram said.