India’s second largest IT services exporter Infosys has placed huge bets on its recently unveiled artificial intelligence platform – Mana – which could become a game changer for the country’s technology industry, which the company says is a repository of knowledge to do multiple tasks like automation, machine learning and Big Data among others.
The $150 billion Indian IT industry has been busy automating itself to move to the next level in IT services, thus relying less on people with higher emphasis on the use of machines and software. This has been necessitated due to growing influence of technologies such as cloud, analytics, digital which have put pressure on the cost structure of the IT services companies while also seeking innovative ways of delivering these services.
Talking to FE, Samson David, senior vice president – global head Cloud, Infrastructure & Security (CIS) & Global Head Mana – Infosys, said, “The core of Mana is knowledge. We are constantly looking at how do we ingest knowledge from different sources then convert into insights.”
According to David, Mana helps in many downstream functions including machine learning.
At the same time Mana is not an esoteric concept which does not measure the return on investment. Infosys has already implemented this AI platform for two of its customers – Telstra and Johnson Controls. David said that during their engagement with a client they found out that there were 763 ways on how an order could be placed.
Mana has the ability to predict what is going to happen with actions that include auto correction.
Mana is not being implemented by the customers of Infosys alone as the IT major has started to implement this platform for its various internal functions like travel and finance.
David said, “Every engagement of Infosys will have a Mana engagement and in new contract we are not starting from ground zero as we have lot of knowledge which is already codified and it is about adjusting, refining and configuring.”
Rachael Stormonth of Nelson Hall, a BPO and outsourcing analyst firm said, “A key differentiator in Infosys’ approach to AI with Mana is that it starts by targeting L3 (higher level) activities and identifying bugs in code (with some level of self-healing), rather than the conventional approach of starting by automating L1 and working up to identifying eligible areas in L2.”