Freshdesk, the cloud-based customer support start-up has named STS Prasad, a top executive from WalmartLabs, the e-commerce product and technology development centre for Walmart, as its senior vice president of engineering.
The appointment is the latest in a series of strategic hires by the Chennai-based Freshdesk to strengthen the company’s leadership team and strategic positions.
In his new role, Prasad will be responsible for accelerating technology development and overseeing infrastructure enhancements to support Freshdesk’s growing customer base and aggressive product roadmap.
“STS is deeply respected in the tech industry. He brings with him an indepth understanding of start-ups, being a founder himself. We are launching new products and experiencing rapid growth across our portfolio of products. In this phase of our growth, his experience in leading large engineering teams and scaling technology will be highly valuable. We are excited to welcome him to the team,” said Girish Mathrubootham, founder and CEO of Freshdesk.
Over the course of his career, Prasad has developed a strong reputation for successfully building technology platforms and scaling high performance engineering organisations at WalmartLabs and Amazon.com. He also brings a strong entrepreneurial background having founded Aventeon, an enterprise mobile solutions company in 2001. He has held various leadership roles with Kosmix, Junglee, HCL and Sybase.
“Freshdesk has clarity of vision and sustained execution that is unique for a young company. My professional focus has been on developing technology platforms and scaling organisations to enable product and customer growth. Freshdesk is growing rapidly in both areas and my recent work at WalmartLabs and Kosmix enable me to hit the ground running. I am excited to join a world class organisation that is primed to do amazing things,” said STS Prasad.