Homegrown e-commerce major Flipkart today said it has acquired F1 Info Solutions, a mobiles and IT repair services company with a pan-India presence of owned and franchised centres. F1 Info Solutions will be a part of Jeeves, a Flipkart company, a 3rd party service provider for large & small home appliances and furniture, the company said in a release.
It will significantly expand Flipkart’s offerings to the entire lifecycle of mobiles, IT products and consumer electronics, from sales to after sales to repair services, it said.
Established in 2012, F1 Info Solutions is a neutral service provider with a distributed repair service network of around 158 centers in 135 cities.
Focussed on comprehensive repair and service of mobiles, IT products, consumer electronics, AV devices and smart classroom technology, the firm has close to 1000 employees, including technicians, and handles more than 50,000 service calls every month across the country.
F1 Info Solutions is also a service partner of several global mobile and IT brands such as Apple, Samsung, HP, Lenovo, Sony and Asus, among others, the release stated.
Shammi Moza, F1 Info Solutions co-founder and CEO, will be joining Flipkart as a Senior Director as part of the deal, and will continue to hold responsibility for the business.
He will report to Abhijit Upadhye, Vice President at Flipkart and the head of Jeeves, the company added. “Ultimately, we want to give our customers a comprehensive service ecosystem that takes care of the repair and service needs of all their products.
With Jeeves and F1 Info Solutions now, we’re closer to that goal,” Flipkart CEO Kalyan Krishnamurthy said.
The acquisition adds complementary capabilities to Jeeves’ existing expertise in large appliances and furnitures, along with a huge network of service centres — a tremendous benefit for Flipkart customers who can now walk into an F1 Info Solutions store to get their devices repaired, the company added.