The department of telecommunications (DoT) will consult the Telecom Regulatory Authority of India (Trai) on further action and steps to be taken after having conducted a special audit last month concerning network and coverage of telecom companies in metros, in the wake of rising cases of call drops.
A top DoT official said it has received data for most telecom circles by telcos and will ask Trai to analyse it. Trai can take remedial action thereafter.
Officials from DoT also met representatives of telecom company to know what they have done to improve network services to minimize call drops.
The DoT is also analysing reports submitted by telcos on action and measures taken by them to address the issue. Officials from DoT had earlier met telcos in April this year to review the issues related to quality of service.
An official from DoT said there are various reasons for call drops, which include increase in data growth and consumption by around 70%. Some telcos are yet to realign their spectrum after the March auction this year where they may be having less spectrum in the 900 MHz band and more in 1800 MHz.
Telecom minister Ravi Shankar Prasad in a written reply to the Lok Sabha on Wednesday said the DoT and urban development ministry have agree in-principle to permit installation of mobile towers at government buildings that would reduce call drops. Earlier, Prasad had also asked telcos to walk the extra mile to reinforce their systems as they have enough spectrum to provide services without interruption.
A recent report by Trai said most telecom operators in Delhi and Mumbai are not meeting the prescribed standards regarding call drops. An independent drive test conducted by TUV SUD between June 23 and 24 in Mumbai and July 9 and 11 in Delhi revealed that only Tata (CDMA) in Delhi and Airtel in Mumbai were meeting the benchmark prescribed for call drops.