The latest move by Indigo Airlines has made passengers flying with kids fume. Indigo Airlines has put a blanket ban on allotting large-leg-rooms premium seats to domestic fliers travelling with children. The airlines said that fliers with kids below 12 are banned in premium seats i.e rows 1-4 and 11-14 also described as ‘Quiet Zones’ by the airline.
“Keeping in mind the comfort and convenience of all passengers – row number 1 to 4 and 11 to 14 are allocated as ‘Quiet Zone’ on IndiGo flights. Creating ‘Quiet Zone’ for passengers on board is an international practice, in both full service and low-cost airlines – and IndiGo’s said the policy is in-line with the global practice. Airline’s ‘Quiet Zone’ policy is transparently laid on the company website under ‘conditions of carriage’ section,” an Indigo spokesperson told FE Online.
“The policy is discriminatory. It means that you cannot ask for more leg space while travelling with your children,” told Pune resident Anshuman Sinha said. Sinha’s sister and brother-in-law learnt about the policy on Saturday when they were travelling with their infant from Pune to Nagpur. “It’s clear that they do not want children to disturb fliers paying extra for these seats. But then why permit children in the nearby rows either?” added Sinha.
Airline’s Twitter replies to passengers denying seats under this pretext was clear about its new policy. “In order to provide a hassle-free flying experience for our customers, rows 1-4 and 11-14 will serve as “Quiet Zones”. These seats will not be assigned to passengers below 12 years of age,” read the airline’s standard reply to fliers alleging discrimination. When the civil aviation ministry permitted airlines to charge extra for frills such as exit row seats, meals and baggage, it stated the policy should be on ‘opt-in basis, not opt out’.