1. Call centre scam: This Gurgaon-based BPO is allegedly duping foreigners in the name of security, making $5,000 per day

Call centre scam: This Gurgaon-based BPO is allegedly duping foreigners in the name of security, making $5,000 per day

The BPO industry is being hollowed by these highly swindle businesses that are growing their roots in the absence of strict cyber regulations and supervising norms in the country.

By: | Updated: April 10, 2017 3:55 PM
BPO, Fake call centres in India, Fake BPO, Con Call Centres, Indian BPO, Indian BPO dupe foreign customers, Gurgaon-based call centre, Saburi TLC, Tech Live Connect, call centre news The BPO industry is being hollowed by these highly swindle businesses that are growing their roots in the absence of strict cyber regulations and supervising norms in the country. (Representational Image/ Reuters)

India is well on way to leaving other well-established countries behind when it comes to ‘con’ call centres as is clear from the fact that many cases of duping customers have been revealed in the recent past. But taking the entire thing to a whole new level, this Gurgaon-based call centre has gone ahead and duped a huge number of foreigners by planting pop-up messages in their web browsers that warns of a highly potential virus infection in their computers. In a report published by Hindustan Times website, this Gurgaon-based firm named Saburi TLC is one of the leading players in duping foreigners with its tech-support fraudulent system that forces people to buy costly security software for the safety of their computers.

The company is run by mostly fresher graduates who are eager for jobs and thus don’t ask many questions. Located on the outskirts of NCR, the model of the business is based on providing out-bound tech-support to foreigner customers who become their victims as they plant warning messages on their web browsers forcing them to call upon the phone number provided in the message. Soon after customers call, they are asked for remote access and the executive show them some temp files and run fake software to flash made-up security threats. Once the customers are convinced that their system is corrupt, they are asked to buy expensive software from the company or else the computer will become unstable and vulnerable to other potential viruses.

As per HT, the company that is known to many as Tech Live Connect, a representative of Apple, and is run by Saburi TLC whose CEO is Anuj Jain. Jain has many times heard of these complaints, but denies that blame lies with his company. Many of company’s ex-employees say that the moment you step into the office, your supervisors tells you “you are scammers and you have to trap customers, no matter how.” Company’s target is to dupe every caller of anywhere between $10 to $500.

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HT investigation says that Tech Live Connect is the owner of the domain, saburitlc.com — the official website of Saburi TLC. It’s also from an email ID registered with the domain techliveconnect.com. On social networking sites, Jain introduces himself as the director and chairman of Tech Live Connect. As per former employees, the company makes at somewhere around $5,000 off the scam on a daily basis.

Looking at the current scenario, the $110-billion business processing unit (BPO) industry in India is filled with similar call centres in places like Gurgaon, Pune and Bangalore. The industry is being hollowed by these highly swindle businesses that are growing their roots in the absence of strict cyber regulations and supervising norms in the country. Many of these embattled businesses keep going with its operations despite breaking the law as the victims are foreigners who cannot file complaint in India.

  1. M
    muthresh gurjar
    Sep 5, 2017 at 1:28 am
    Buy buy uh hu by by
    Reply
    1. R
      rahu
      Jul 12, 2017 at 1:11 pm
      Printers tech pvt itd dwarka new delhi fake people fake company they are earning money by making their customer fool,when any body in US make a call for fb or related issue, their call is directed to this company and after listening their problem they will create falls issue in front of customer like your account is hacked and if you will pay this much to us we will resolve your this issue, they have some tricks which they use to prove this that your account is hacked, how, i know this because i have been in this company for 5 days initially they will give you 7 day training in that they will teach you all such tricks which you have to use to make fool to others a earning many dollors by a staff of 100 A new scammer Gurgaon type is growing many times they do not give the pay if a man does not work for long time due to non taking any action by govt they are flourishing well and demands foreigners like a ransome against tuning their computers so that govt should stop this sca
      Reply
      1. D
        Dubey
        Apr 13, 2017 at 7:39 pm
        I fail to understand how it took you guys so much of time to check this out.The people have bought high end cars and penthouses all by duping gullible customers.. as a news paper you are about corrective reform. Let me give you a tip ....Printers Tech Pvt Ltd located on old palam road dwarka is another such venture you would be shocked/aghast as to what goes on there and i look foward to seeing you report it
        Reply
        1. A
          Amit Gupta
          Apr 12, 2017 at 7:01 pm
          I’m ociated with SABURI TLC since Sept-2012 and fully disagree with said news. Honestly speaking dis-appointed with the reporter and as well as editor who written the same news. It's a request to all reader please do not trust on the that news. It's just a rumors and someone is trying to make foolish the youth and Saburi TLC employees, nothing more that. Thanks Amit
          Reply
          1. V
            Voltage Tech
            Apr 11, 2017 at 3:45 pm
            The situation in PUNJAB state is WORST(here there is NOT EVEN ONE Genuine International Corporate Support Center(Tech/Non Tech). In places like Bangaluru,Gurgaon,Noida,Delhi,Pune,etc people atleast STILL have a choice to work for Genuine Support Centers but in PUNJAB, all one can find is SCAM Call Centers many of which are operating in DLF IT Park Chandigarh and in Mohali.
            Reply
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