Dhruv Suyamprakasam and Madhan Kumar Madathupalayam in 2012 started iCliniq—an online doctor consultation platform—with the aim to ensure trustworthy medical advice is available whenever and wherever it is required. iCliniq currently offers consultations over chat/message, voice/video call with 1,500 doctors from over 80 specialties. It has helped 1,45,000 patients spanning 160 countries, solving 2,00,000 lakh queries.
“While 60% of revenues come from global markets, iCliniq with its server in the US is looking to strengthen its services apart from foraying into rural India where mobile usage is increasing. It has initiated health kiosks in West Bengal as a pilot project,” says Suyamprakasam. At the same time, it has has stepped up its efforts to expand to the international market, especially the UK, the US and Singapore.
The healthcare start-up has enhanced its platform by having a bot on the messenger app. It is also the only healthcare company in India to have a bot on Telegram, an instant messenger app, claims Suyamprakasam. “With the help of the iCliniq bot, users can send their health issues with pictures and medical reports to doctors any time. iCliniq is also available on Slack, a team messaging platform for working professionals. More than 10% of the business is coming from bots and we expect it to grow manifold in the near future,” shares Suyamprakasam. iCliniq is also planning to launch the bot on Facebook messenger.
The startup has partnered with Ambra Health—a healthcare SaaS company headquartered in New York, which will enable patients to upload radiology reports seamlessly within a few minutes. The reports get aligned in the right sequence while uploading or downloading the images. The images can then be viewed like a video, making it easier to study.
iCliniq has also introduced a franchise model wherein it provides people operating public utility services like ticket booking, etc., with computers and training them so that they can connect users with doctors on the iCliniq platform. Suyamprakasam says that the company has conducted this initiative on a pilot basis in Durgapur, West Bengal over the last six months. “Now we are planning to roll out services officially in Durgapur based on the success of the pilot project. Next month we will start the pilot project in Tumkur in Karnataka for six months. We also have plans to conduct the pilot project in Haryana. For this, we have identified a village near Gurgaon.”
Talking about its fund-raising plans, Suyamprakasam says that the company aims to raise $5 million within the next 18 months to fund its technology development plans so as to reach out to maximum users in the country and abroad.
iCliniq.com is also looking at setting up an office in the US to expand its offering in the second opinion space in that country. The primary source of revenue is the US market, as they understand the second opinion space really well there, he says.