1. SBI found guilty of deficiency in service by consumer court

SBI found guilty of deficiency in service by consumer court

A district consumer forum has held the SBI guilty of deficiency in service for debiting money from a bank account despite a failed ATM withdrawal and awarded a compensation of Rs 3,000 to the account holder.

By: | Mumbai | Published: January 27, 2018 4:18 PM
sbi, sbi found guilty, guilty of deficiency, guilty of deficiency in service, sbi found guilty of deficiency, sbi guilty of deficiency, sbi guilty of deficiency in services, awarding the compensation A district consumer forum has held the SBI guilty of deficiency in service for debiting money from a bank account despite a failed ATM withdrawal and awarded a compensation of Rs 3,000 to the account holder. (Image: Reuters)

A district consumer forum has held the SBI guilty of deficiency in service for debiting money from a bank account despite a failed ATM withdrawal and awarded a compensation of Rs 3,000 to the account holder. Besides awarding the compensation, the consumer forum in Akola district also directed the bank to refund the wrongly debited amount of Rs 5,000 and pay Rs 2,000 towards legal cost to the account holder. The complainant, Pradeep Shitre, had approached the forum in September 2017 saying the bank had wrongly debited Rs 5,000 from his account in January that year although he did not receive the cash from the ATM. The forum, chaired by S M Untavle and comprising member Bharti Kethkar, earlier this week passed the order ex-parte observing that the SBI did not appear before it despite issuing notices. Shitre (51), a farmer, said that he had gone to an ATM to withdraw Rs 5,000.

When he failed to get the cash from one machine, he used another one, which dispensed the cash. According to Shitre, he immediately received a text message saying that Rs 10,000 was withdrawn from his account. He told the forum that when he followed up with the bank on the matter, it assured him that he would get the refund. However, this never happened, which prompted him to approach the forum. In August, the bank wrote to him, saying both his transactions were successful.

The forum, however, noted that the bank neither appeared before it nor submitted the CCTV footage of the transaction involving the complainant. “The CCTV footage was an important evidence, but it was not submitted,” observed the forum in Akola district in the Vidarbha region. The forum then directed the bank to return Rs 5,000 wrongly debited from Shitre’s bank account and also ordered it to pay Rs 3,000 as compensation and Rs 2,000 towards legal expenses.

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  1. Brij Bhushan
    Jan 29, 2018 at 11:44 am
    In this report there is no word about what SBI had to say.
    Reply
    1. bv subash
      Jan 28, 2018 at 3:17 pm
      The IBA who is the boss for SBI and other banks never bother about common man. Read this.before merging the banks with SBI many customers had account with sbm where the minimum balance were ranging from RS 500 to 1000. After the merger this bank was automatically updated and their minimum balance also. Many people were unaware of this specialty the small account holders. When there was no minimum balance the software used to debit the fine month after month without bothering wether the account holder knows this luxury of still having account with SBI. Why not update the software to send a voice message to the customer or to the manager to call the customer and explain the present luxury status of the bank. No one is bothering about this either the IBA, SBI OR THE FINANCE MINISTRY. BELL THE CAT EARLY AND SAVE THE COMMON MAN. Do not loot from poor the common men.
      Reply
      1. Arup Pal
        Jan 27, 2018 at 11:15 pm
        A few years back a similar with me as well. SBI, Garfa, WB debited twice the same 2000 withdrawal from ATM. First time it failed but second attempt was successful. Subsequently on approaching the Branch they credited the amount 2000 to my account. But after a few months they debited again in pretext of Audit clearance. On query they gave same logic, that Audit found both transactions were successful. For kind information to all concerned I have never faced same problem with any other Banks including private. Rgds,
        Reply
        1. Sanjay Mandal
          Jan 27, 2018 at 7:46 pm
          What I don't understand is why the press doesn't publish deficiency of private sector banks. Practices followed by them on charges, interest rates and the process they follow are worse than money lenders. Try doing paperwork with them and they will quote rib at every stage including writing emi more than the amounts , double signing, and they never reduce interest rates. Hdfc is the biggest culprit. The card companies manipukate communicatiin in a way that card holders make a mistake by crossing the limits in error so that they can levy fines. Rib has always been a spectator with little teeth other than trying to play good uncle in media. Try getting a redressal from them and nothing will happen as the fines they put on banks will be peanuts. Is there a serious nexus between private banks and rbi and ombudsman?
          Reply

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