To make mobile banking seamless and user-friendly, RBI has advised banks to minimise the timing between registration and activation of mobile banking services. RBI also asked banks to provide easy registration through ATMs, internet banking and through mailers. RBI observed that mobile banking penetration is low despite high density of mobile usage.
“There is a need for greater degree of standardisation in procedures relating to on-boarding of customers for mobile banking,” said RBI in a notification. The central bank said banks must conduct awareness programmes for customers to make them understand mobile banking.
Banks must also urge customers to register mobile numbers for mobile banking at the branch level and other touch points.