Pension Fund Regul-atory & Development Authority Act (PFRDA) has set up a grievance redressal mechanism for National Pension System (NPS) subscribers. Here’s how subscribers can benefit:
-Complaints can be registered directly into the Central Grievance Management System through http://cransdl.com/CRA/cgmsMenuOnloadForSub.do
-Subscriber has to provide Permanent Retirement Account Number (PRAN), e-mail id, type of grievance and a brief description of the grievance.
-On registration, token number will be displayed, which may be used for future references and tracking of complaint.
-Grievance can be recorded on call centre or Interactive Voice Response System (IVR). Account holder will have to authenticate himself through T-pin allotted at time of opening PRAN.
-Third option for registering grievance is by submitting in prescribed format to the Point of Presence – Service Provider (PoP-SP), who will forward it to CRA Central Grievance Management System.
-After submitting the form to the PoP-SP, he will get an acknowledgement receipt for future reference.
-Token number will be emailed to subs-criber or can be collected from POP-SP on showing acknowledgement receipt.
-A subscriber can check the status of the grievance at the CRA website www.cra-nsdl.com or through the call centre by mentioning the token number.
-If the complainant is not satisfied with the redressal of the his grievance or if it has not been resolved by the intermediary within 30 days of filing of complaint, he can escalate the complaint to the NPS Trust.