1. 25% jobs in BFSI to face existential threat by 2022, says report

25% jobs in BFSI to face existential threat by 2022, says report

Around 25 per cent of existing jobs in BFSI space are expected to face existential threat by 2022, as the sector is witnessing rising adoption of automation to increase efficiency, says a report.

By: | New Delhi | Published: December 29, 2017 3:36 PM
BFSI jobs, BFSI vacancy, job vacancies, nasscom, ernst n young, banking and finance Moreover, Indian banks are looking to bring in robotics into their branches as digital assistants to interact with and assist customers in day-to-day activities. (Reuters)

Around 25 per cent of existing jobs in BFSI space are expected to face existential threat by 2022, as the sector is witnessing rising adoption of automation to increase efficiency, says a report. According to the FICCI-Nasscom and EY – Future of Jobs – report, by 2022, 20-25 per cent of existing jobs in banking, financial services and insurance (BFSI) sector will face existential threat, while 15-20 per cent of workforce in the sector would be deployed in new jobs that do not exist today. “The BFSI sector has been shifting gears from a technology adoption standpoint and is witnessing an increasing advent of robotic process automation (robotic process automation/chatbots) to increase efficiency and productivity in the day-to-day processes,” said Abizer Diwanji, Partner and National Leader, Financial Services, EY India. Diwanji further added that “these technologies are taking over not only rule-based jobs but also jobs that require knowledge-based activities. Therefore, the impact on jobs in terms of skill-sets is expected to be significant in this sector”. As per the report, some of the threatened jobs in the BFSI sector are data entry operator, data verification personnel, teller, cashier and underwriter. On the other hand, new job roles in BFSI sector will include cyber security specialist, credit analyst, robot programmer, blockchain architect and process modeler expert. Around 68 per cent of respondents surveyed said supply chain optimisation through exponential technologies like chatbots and blockchain is transforming the Indian BFSI sector.

Moreover, Indian banks are looking to bring in robotics into their branches as digital assistants to interact with and assist customers in day-to-day activities. “India has a time window of 2-3 years before the effects of disruptive technologies like AI, Internet of things, machine learning, and analytics among others begin to have an impact on business and society,” said Anurag Malik, Partner – People & Organisation, Advisory Services, EY.

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  1. A
    Anil Rathore
    Dec 30, 2017 at 6:17 pm
    While I agree that there will be some job losses in the BFSI sector, but the hype of Robots is somewhat misplaced, especially in the Indian context. I know of a big Private Sector bank have introduced Robot in a branch. But I see that more of a USP than real substance. In my view, we must not just copy paste things from the Western World. Our demographics are different. Job losses will largely be because of customers adopting Online methods of Transaction not really because of the Robots coming in. Net net my view is, what applies in the Western world may not apply in our context.
    Reply
    1. A
      Anil Rathore
      Dec 30, 2017 at 6:14 pm
      While I agree that there will be some job losses in the BFSI sector, but the hype of Robots is somewhat misplaced, especially in the Indian context. I know of a big Private Sector bank have introduced Robot in a branch. But I see that more of a USP than real substance. In my view, we must not just copy paste things from the Western World. Our demographics are different. Job losses will largely be because of customers adopting Online methods of Transaction not really because of the Robots coming in. Net net my view is, what applies in the Western world may not apply in our context.
      Reply

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