Apple has confirmed that there is a flaw in its iPhone 6 Plus that makes the display unresponsive and has launched a new repair programme. The hardware malfunction called “touch disease” exhibits display flickering or multi-touch issues in iPhone 6 Plus after being dropped multiple times on a hard surface and then incurring further stress on the device.
“If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple or an Apple authorised service provider will repair your device for a manufacturer’s suggested service price of Rs 9,900,” Apple said in a statement.
Pricing offered by Apple authorised service providers may vary.
Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple authorised service provider to arrange reimbursement.
“In case you are facing multi-touch issue, bring your iPhone 6 Plus to a participating Apple authorised service provider. Your iPhone will be examined prior to any service to verify that it is eligible for this programme and in working order. This programme only applies to iPhone 6 Plus,” the company added.