1. Airtel Payments Bank account opened without consent? Bharti set to launch crackdown

Airtel Payments Bank account opened without consent? Bharti set to launch crackdown

Bharti Airtel, which operates Airtel Payments Bank, will take harsh and appropriate actions against erring retail partners who open accounts without following the due process, the company said on Wednesday.

By: | New Delhi | Published: December 14, 2017 5:35 AM
airtel, airtel payment bank, how to open airtel payment bank account, airtel bank account Bharti Airtel said it has responded to the notice and is working towards clarifying the factual position.

Bharti Airtel, which operates Airtel Payments Bank, will take harsh and appropriate actions against erring retail partners who open accounts without following the due process, the company said on Wednesday. “In case a customer wants to report that an Airtel Payments Bank account have been opened without her consent, she can contact us by calling 8800688006 or sending SMS ‘Care’ to 8448984489,” said a spokesperson of Airtel Payments Bank. This follows the company being issued notice earlier this month by the Unique Identification Authority of India (UIDAI) asking it to explain why action shouldn’t be taken against the firm for allegedly opening payments bank accounts without seeking consent of those customers who opted for Aadhaar-based mobile SIM verification and then transferring the LPG subsidy to that account without the consent of the consumer. UIDAI had first issued notices to Bharti Airtel and Airtel Payments bank highlighting the issue in September.

Bharti Airtel said it has responded to the notice and is working towards clarifying the factual position. “We would like to highlight that re-verification of a customer’s mobile number with Aadhaar and the opening of Airtel Payments Bank savings accounts are two independent transactions with completely separate and well defined processes, carried on by Airtel and Airtel Payments Bank, respectively,” the spokesperson explained.

Airtel Payments Bank claims that it has laid down the process for opening of accounts, which are to be opened only after taking the explicit consent from the customer. “A separate consent for direct benefit transfer (DBT) is taken from the customer, in case she wishes to receive the DBT in the payments bank account. The customer is duly informed about the consent being sought and also after it is received. Further to ensure transparency, customers are informed via SMS as well as through an automated call in vernacular language in each case. Regular updates and free transaction alerts are sent to all customers on debits, credits and monthly interest payouts in their accounts,” the spokesperson added.

According to the payments bank it does not levy any charges for opening, managing or even closing of accounts. A similar process is followed in case of DBT withdrawals. All DBT amounts can be withdrawn at any of the over 500,000 Airtel payments bank outlets with zero cash withdrawal charges, said the company.

Bharti Airtel first launched payments bank pilot in Rajasthan in November last year, which was followed by an official roll-out in January.

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  1. R
    Reader
    Dec 17, 2017 at 8:52 am
    A centralized and inter-linked biometric database like Aadhaar will lead to profiling and self-censorship. Personal data gathered under the Aadhaar program is prone to misuse and surveillance. Aadhaar project has created a vulnerability to identi-ty fraud, even identi-ty theft. Easy harvesting of biometrics traits and publicly-available Aadhaar numbers increase the risk of impersonation, especially online and banking fraud. BIOMETRICS CAN BE FAKED. High-resolution cameras can capture your fingerprints and iris information from a distance. Every eye hospital will have iris images of its patients. So another person can clone your fingerprints and iris images without your knowledge, and the same can be used for authentication. If the Aadhaar scheme is NOT STOPPED by the Supreme Court, the biometric features of Indians will soon be cloned, misused, and even traded. If the biometric details of a person are COMPROMISED ONCE, then even a new Aadhaar card will not help that person.
    Reply
    1. R
      Reader
      Dec 17, 2017 at 8:51 am
      UK’s Biometric ID Database was dismantled. Why the United Kingdom's biometrics-linked National Identi-ty Card project to create a centralized register of sensitive information about residents similar to Aadhaar was scrapped in 2010?? The reasons were the massive threat posed to the privacy of people, the possibility of a surveillance state, the dangers of maintaining such a huge centralized repository of personal information and the purposes it could be used for, the dangers of such a centralized database being hacked, and the unreliability of such large-scale biometric verification processes. The Aadhaar program was designed in 2009 by mainly considering the 'Identi-ty Cards Act 2006' of UK, but the UK stopped that project in 2010, whereas India continued with the biometrics-based program. We must think why the United Kingdom abandoned their project and destroyed the data collected. (Google: 'Identi-ty Cards Act 2006' and 'Identi-ty Documents Act 2010' )
      Reply
      1. R
        Reader
        Dec 17, 2017 at 8:51 am
        The US Social Security Number (SSN) card has NO BIOMETRIC DETAILS, no photograph, no physical description and no birth date. All it does is confirm that a particular number has been issued to a particular name. Instead, a driving license or state ID card is used as an identification for adults. The US government DOES NOT collect the biometric details of its own citizens for the purpose of issuing Social Security Number. The US collects the fingerprints of only those citizens who are involved in any criminal activity (it has nothing to do with SSN), and the citizens of other countries who come to the US.
        Reply

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