Days after it announced that its prepaid customers will no longer be able to access VOIP calls with regular data packs, Airtel on Friday announced new VoIP exclusive packs at Rs 75 for 75MB with a validity of 28 day.
“Our Customers can enjoy a superior VoIP calling experience on Airtel’s network by choosing from a range of new VoIP specific data packs that will soon be launched,” said a release, adding that the Rs 75 package will “allow customers to make between 200 and 250 minutes of calling”. It said affordable VoIP plans will also be launched for postpaid customers. “There would be no other charges in respective of VoIP calls,” it added.
The VoIP update is not applicable with immediate effect, Airtel said, adding that the change will be implemented in a phased manner over the next few weeks. “In all cases, our customers will proactively be informed about these VoIP charges in advance through the company’s standard communication channels like SMS, USSD pop-up, email etc,” it added.
Prepaid customers who have purchased data plans before December 24, 2014 will entitled to use all services opted-for till their packs are consumed or expire, following which, the new terms & conditions on VoIP usage will apply.
The Airtel statement, which is not attributed to anyone, said: “We believe that VoIP services in their current form are not tenable for us as a business. As a result, we will charge separately for VoIP services.”