1. Air India to take legal action and impose fine on unruly passengers, to charge Rs 5 lakh for 1 hour delay

Air India to take legal action and impose fine on unruly passengers, to charge Rs 5 lakh for 1 hour delay

A total of 18,242 passengers were not allowed to board aircraft between April 2016 and February 2017 according to the air traffic data released by the government

By: | New Delhi | Updated: April 17, 2017 3:31 PM
air india, air india new rules, air india fine, air india charges, passenger delay, air india passenger delay, passenger delay air india, air india legal action, india airlines, indian passengers missing airlines Air India has decided to formulate certain rules to reduce the activities of unruly passengers. (Source: Reuters)

Air India has decided to formulate certain rules to reduce the activities of unruly passengers. After an increase in the number of incidents of passengers being denied boarding by Indian airlines, Air India has also decided to impose fine on passengers for the delay. According to the news agency ANI, for a delay up to 1 hour, a fine of Rs 5 lakh will be imposed. In case the delay is between 1 to 2 hours, a fine of Rs 15 lakhs will be imposed and for any delay beyond 2 hours, the passengers will have to pay rs 15 lakhs as fine.

The news broke out only one day after the air traffic data released by the government revealed that incidents of passengers being denied boarding by Indian airlines have doubled in the past one year. A total of 18,242 passengers were not allowed to board aircraft between April 2016 and February 2017. This is up from 10,561 passengers not allowed onboard aircraft during the same time period in the preceding year.

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As per the data for 2016-2017, more than 80 percent of the passengers affected were those who flew Jet Airways and 14 per cent were Air India fliers, according to the air traffic data. “A passenger could be denied boarding primarily for three reasons. If he/she turned up late at either the check-in counter or the boarding gate, for security reasons and due to overbooking of a flight,” former Director General of Civil Aviation Kanu Gohain said.

While most airlines officially maintain that they don’t overbook their flights, industry insiders admit that selling “5-10 percent” seats over and above the actual seating capacity of an aircraft is a norm across the world as they don’t want planes to take off with empty seats in case of no- shows. “Optimal inventory allocation is broadly governed by two factors–accurately forecasting passenger demand and maximising revenue by accounting for cancellations and no- shows,” explained an Air India official who oversees revenue management at the airline.

(with input from PTI)

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    Deepak Kanar
    Apr 17, 2017 at 11:54 pm
    Air India is a govt concern but inserting fine suddenly on unruly p engers cannot work, The law has to been into consideration and the fines which they are imposing do they know whether they p engers who was rude will be able to pay for the delays. Now talk about other side , you should also allow p engers to sue for similiar amount if your staff is rude or your flights get dela for tech problem etc would you agree this. So think before you bring this law as air india is not supreme court but a airline run of Govt that does not mean you can impose any law on travellers who are flying with you.
    Reply
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      shri ram
      Apr 17, 2017 at 7:04 pm
      I think this is one side of coin. I am quoting a reality of air india. In 2nd octobet016 my self andwife were to return to india from london . When we reach to heathrow airport after road journey of 50 km we werr told that the operation of that flight has been withdrawn and told us to take another flight on 6th oct. Than again we have to return. They dont bother to mail me this change though my emai was with them they only made entry in their computer only. Any how we availed flight on 6th october to port blair from london via delhi. Myself and wife both senior citizen booked our check in luggage upto port blair. But when we reached delhi airport thr duty officer told us to collect ur baggage at delhi and take it to another flight counter where from flight to port blair operates. In spite of my several request the manager said he know that baggage is booked upto port blair but he has no one to transfer the luggage to another counter. We both 62 plus elders have been treated this way.
      Reply
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        kaushik
        Apr 17, 2017 at 4:06 pm
        Is the IA likely levy a fine on heavy politicians ?? It is to be seen whether this order remains only for common persons or for politicians also. and whether they will pay it or not
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          Durga
          Apr 17, 2017 at 9:31 pm
          Bro. It for common people only. Airindia affrides to touch politicians. What ever the rules they made only for common people and who purchase the tickets with hard earned money. Airline did not say about the delay if from their side. They have excuse that operational issue and technical issues. One side law
          Reply

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