1. Air India fortunes based on this key factor; see what warning CMD Rajiv Bansal has sent to staff

Air India fortunes based on this key factor; see what warning CMD Rajiv Bansal has sent to staff

CMD Rajiv Bansal has launched a crackdown and is saying that there will be 'zero tolerance' for inefficiency.

By: | New Delhi | Updated: September 15, 2017 9:38 PM
air india, Rajiv Bansal, On Time Performance of flights, OTP of air india, Air India flights,  Air India domestic flights, Ashwani Lohani  Reporting to work on time and completing the given task on schedule at every level should automatically result in overall punctuality of Air India flights, he added. (PTI)

Air India chief Rajiv Bansal has told employees that on-time performance of flights is the “most important deciding factor” along with services in determining an airline’s fortune. Bansal, who took over as the Chairman and Managing Director of the disinvestment-bound airline last month, is focused on improving the On-Time Performance (OTP) of the flights. The national carrier has been receiving flak from various quarters for various issues, including flight delays.”I firmly believe that OTP holds the key to an airline’s performance index and is the most important deciding factor, along with service standards in determining an airline company’s fortune,” Bansal said in a message to the employees on September 13.

Reporting to work on time and completing the given task on schedule at every level should automatically result in overall punctuality of Air India flights, he added. “Being on time has to become a way of life for each one of us. Let us take pride in being on-time,” he said. The OTP of Air India’s domestic flights from four metro airports stood at 65.5 per cent in July, way lower than many other local carriers, according to official data.

The airline crew has been instructed to ensure the first flight of the day should be operated on time and there will be “zero tolerance” for delays of such flights. According to the latest message, the strategy has borne fruit and the focus should now be to ensure “our end-of- the-day OTP is at par with the good starts that we have been achieving”. He has also urged that different departments within Air India must “perform cohesively” to improve the airline’s punctuality.  “All stakeholders — like commercial, ground handling, operations, in-flight services, engineering, catering and security — should perform cohesively as a team for improving the OTP in each and every base all over the network,” Bansal said.

For airlines operating multiple trips per day, a single delay can have a cascading effect across the network.In a recent interview to PTI, Bansal had said the airline will “act on those who fail to act” in ensuring on-time flights.Back in July, then Air India chief Ashwani Lohani had issued a circular asking officials to report to work on time or face action.

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    Dalip Nim Nim
    Sep 15, 2017 at 11:36 pm
    Mr. Rajiv Bansal, CMD is coolly ignoring the vital issue of addressing corruption within the Company. The top heavy Executive of Air India Limited is soaked in corruption and mis-management. Adhoc decisions are being taken keeping individual benefits in mind by the Executives. Its time for the Government to hear the voice of hapless the tax payers.
    Reply
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      CoolVader
      Sep 15, 2017 at 9:50 pm
      And what about the rude staff ... especially the ground crew during check-ins ? There is absolutely no one to even approach if your baggage is damaged / lost. No one to complain to if you are bumped off a flight if a VIP decides to replace you. And we all know how AI is totally a slave to all the #$ ^ (v politicians who consider it their personal vehicle.
      Reply

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