P. Ashok Gajapathi Raju, Union Minister of Civil Aviation on Thursday, went on Twitter to post a picture of the list of passenger complaints received against various airlines in July 2016. The list also included the redressal status of these complaints. In the representation of irony, Air India topped the chart with 296 complaints by passengers in the month of July in 2016. Though it must be noted that 208 of these cases had been addressed by the airlines. Jet Airways followed Air India on the list with 216 complaints but, in a surprise move had cleared out all these cases.
Air Pegasus, saw a total of 136 cases in July but had a very high average with 97.1 complaints per 10,000 customers. While it had closed down most of these complaints, it was one of only 2 airlines with pending complaints. Air India also led the path here with 88 of these complaints still waiting to the entertained whereas, Air Pegasus had 24. IndiGo, India’s largest domestic airlines, in terms of the number of passengers, maintained an impressive average of 0.3 complaints per 10,000 customers. IndiGo had a total of 103 complaints to deal with and the company did so quite efficiently.
According to the total number of passenger complaints came up to 948 with an average of 1.1 per 10,000 customers. the list also showed that there were 112 complaints, that were yet to be addressed. The responsibility of the entertained complaints completely falls down on Air India and Jet Airways, as they are the only ones in the list in this regard. Though statistics can often be misleading, recent months have seen complaints being lodged against the flight crew and pilots for allowing family into the cockpit among other things. Responding to a few such complaints, the Aviation Ministry had earlier banned the clicking of selfies on board while the aircraft remained in flight.