1. Suresh Prabhu formally launches Nivaran grievance portal for Indian Railways staff

Suresh Prabhu formally launches Nivaran grievance portal for Indian Railways staff

Railways Minister Suresh Prabhu formally launched the Nivaran portal, an online system for redressal of service-related grievance of serving and former Indian Railways employees.

By: | New Delhi | Updated: July 1, 2016 2:07 PM
Railways being the single biggest civilian employer in the country with over 1.3 millions strong work force, has created a well–structured multi layered enterprise wide mechanism for addressing staff matters. (AP) Indian Railways being the single biggest civilian employer in the country with over 1.3 millions strong work force, has created a well–structured multi layered enterprise wide mechanism for addressing staff matters. (AP)

Railways Minister Suresh Prabhu formally launched the Nivaran portal, an online system for redressal of service-related grievance of serving and former Indian Railways employees.

Speaking on the occasion, Prabhu said, “We are trying continuously for the grievance redressal of the public. We had already launched the portal for public grievance redressal. It is an external grievance redressal portal. This portal is successful because of the work of railway employees. Today, we are launching the portal for the grievance redressal of railway employees. This new initiative is a portal for the internal grievance redressal of railway employees and former railway employees, and in future, we will launch this portal in regional languages also.”

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He further said, “By the help of this portal we will try to improve the system by collecting feedback also.”   Minister of State for Railways Manoj Sinha said, “It is a good initiative and by this grievance redressal portal, the grievance of railway employees and former railway employees will be solved quickly.”

Railways being the single biggest civilian employer in the country with over 1.3 millions strong work force, has created a well–structured multi layered enterprise wide mechanism for addressing staff matters.

The Nivaran online system has been developed by CRIS, the IT arm of Indian Railways, on the basis of process designed by establishment directorate of Railway Board which deals with staff matters and technical guidance of computerisation and the information system directorate.

Railway Board Chairman A. K. Mital, Member (Staff) Railway Board Pradeep Kumar, other Railway Board members and senior officials and representatives of the Railway Federation and Union were also present.

 

  1. P
    Prasadi lal Meena
    Jul 20, 2017 at 3:53 pm
    Respected Sir, Sir, I Prasadi Lal Meen, working as Peon in Safety Department, South East Central Railway, Nagpur Division . Sir my parents are old and their age is nearly 70 and nobody in Jaipur to look after them. Sir I have applied for own request transfer to NWR Jaipur Division in the month of April 2014 but till date no reply has been received whether Jaipur Division accepted me or not . Sir, why Jaipur and Bilaspur HQ is not giving reply to me. Again I applied for mutual transfer to WCR, Jabalpur Division but my application is not process because my Jaipur transfer application reply is not received. Sir , I request you with fold hands, please look into the matter and request you to clear the obstacles of my transfer . I am ready to go on transfer to any Division. thanking you
    Reply
    1. Dakshina Dusi
      Jul 4, 2017 at 5:50 pm
      respected sir, sri narayana panda ex asm blrd rjt divn submitted a representation to DRM RJT for his confirmation in scale rs.5000-8000 vide his application dated 13.2.17 by post. no rply has received till date pl examine and reply by mail. thanking you. from d d murty vskp
      Reply
      1. Chandra Bhushan
        Jun 10, 2017 at 2:13 am
        Respected Sir, Sub:- Recovery of LAP and overtime allowance. R/Sir, In reference to the above I want to draw attention towards my problem.I avail 106 days C.R.and O.T. as per order of administration from June 2010 to February 2014. In this period I worked as Sr.PWS. with gang,Engg CTo, and other Pway work as per instructions given by officer in fix roster. As per RTI information Sr.PWS is en led for C.R. and overtime and most of Sr.PWS of this division and other divisions has given C.R. and O.T.but recovery made for only me . I requested to DRM(E) ADI vide my appl.no NIL dated 27/05/2015 with 07 annexure through S.S.E.(PW)(MG) GIM about this recovery for Justice. But till date no reply given by DRM(E) ADI and recovery continued in my ry and leave A/C. As per DRM (E) ADI my application send to CPO CCG in year 2015 but till date no reply recived an recovery continue.
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        1. G
          Gagandeep singh
          May 17, 2017 at 1:56 pm
          Train number 22429 running from Delhi to Pathankot mostly arrives late at ludhiana station and railways online portals gives wrong information of being on time. This happens most of the time. I may suggest to kindly look into it for why this train is late around 1 hr daily before reaching Ludhiana and to further check why online enquiry is not providing correct information
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          1. S
            shambhu singh
            May 16, 2017 at 12:59 pm
            To, Suresh Prbhu Sir Rail Minester railway bord Sub :- About less payment of bonus in year 2014- 2015 & 2015-2016 I want to inforam u that i am shambhu singh working as Helper in memu car shed jhajha. i have Got less payment in bonus during 2014-2015 & 2015- 2016. I got Rs. 8975/- in 2014-2015 whereas everyone got 17950/- also in 2015-2016. I got Rs. 7479 only and everyone got 17950/- Rs. Therefore , respectfully want to say that please help in prorideiy my rest bonus payment. Your’s faithfully Shambhu Singh Des. Helper P.F. No. 16005261 Working place memushed Jhajha, Div- Danapur , E. C.RLY Hajipur
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            1. A
              Arun kumar sharma
              May 10, 2017 at 9:57 am
              Sir, l arun kumar sharma, am working under SSE/C&W/NED. Nanded division South Central Railway C&W Depot me tech III ka employee hu. Sir Mera (2010/201/2012/2013) 4 sal ka night duty ab tak nhi mila hai. Is night duty ke ley mai application dt. 30.11.2013 ko sr. DPO/NED dia. Fir ek application dt. 13.11.2015 ko DRM/NED ko dia. Fir ek application dt.11.01.2016 ko sr. DME/NED ko dia. Fir ek application dt.25.01.2016 ko ADRM/NED ko dia. Fir ek bar application dt. 29.07.2016 ko DRM/NED ko dia. Fir ek application dt. 17.01.2017 ko CPO/SC & GM/SC ko dia. Sir mujhe ab tak night duty amount nahi mila hai.
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              1. R
                Rama shankar kumar
                Apr 21, 2017 at 3:45 pm
                My name is rama shankar kumar PF NO 13DD0395 posted in RPF TE Coy secr rail bilaspur sir 1july 2016 ke pahle mera basic grade pay 9260 1july 2016 se mera basic grade pay 9540 ho to 7pay कमिशन मेरा 24500 हुआ है। लिकिन मेरे बैच के लड़को का 25200 हुआ है। जोकि WR Or CR rail me posted h। ईस सम्बन्ध मे मैंने करयालय को आवेदन भी 23/11/2016 को दिया था लिकिन अबतक तक कोई सुुचना नहि प्राप्त हुआ mobil no 9144310278 ulternet mobil no 8210754178
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                1. S
                  Sanjit Adhikary
                  Apr 19, 2017 at 7:36 am
                  Sir, with due respect I want to say that I am Sri sanjit adhikary, a railway employee working under kir division in N.F.RLY. as a trackman. I came from sse /p.way /BNLW , under jaipur division of N.W. RLY by mutual transfer on 28 /09 /2010 . But my service record book is now under jaipur division. My service record book is immediately needed at my present division kir, because I have p ed gdce exam in T.C/C.C. So, I am requesting to you, to take a necessary action for this.
                  Reply
                  1. B
                    bipin kumar
                    Apr 15, 2017 at 11:36 am
                    सेवा में दिनाक 14/04/17 श्रीमान अध्यक्ष महोदय रेलवे बोर्ड ,नई दिल्ली महोदय सविनय निवेदन है कि मैं बिपिन कुमार पदनाम लोको पायलट माल मुख्यालय सिंगरौली मंड़ल धनबाद पूर्व मध्य रेलवे हाजीपुर में कार्यरत हूँ मैं वर्ष 2009 में own requst transefer धनबाद मंडल से दानापुर मंडल में जाने हेतु आवेदन किया था ,लेकिन आजतक उसपर कोई कार्यवाही नहीं कि गई है तथा कुछ ायक लोको पायलट डीजल का स्थांतरण हुआ है लेकिन वह वरीयता सूचि का नजरअंदाज करते हुए रिश्वत और भर्ष्टाचार के बल पर। तथा हमारे साथ ही नियुक्त ायक लोको पायलट विधुत और गुड्स गार्ड का स्थांतरण वांछित मंडल में हो चूका है इस तरह मेरे साथ रेल प्रशासन अन्न्याय पूर्ण सौतेला व्यवहार कर रहा है जिसके कारण मैं मानशिक अवसाद से ग्रष्ट होकर रेल परिचालन कर रहे है जो कि रेल की संरक्षा और सुरक्षा के लिए ठीक नहीं है अतः श्रीमान जी निवेदन है कि न्याय पूर्वक शमीक्षा करते हुए मुझे धनबाद मंडल से दानापुर मंडल में own request transfer करने का कृपा कि जाये ,इसके लिए मैं आपका सदा आभारी रहूँगा । सधन्यवाद बिपिन कुमार लोको पायलट माल सिंगरौली
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                    1. B
                      Banwari lal meena
                      Apr 13, 2017 at 4:51 pm
                      If 130290 my matual transfer letter comes before 7month but not Rilive me by SSE PW UMRI divi. HYB scr
                      Reply
                      1. B
                        B B
                        Mar 3, 2017 at 1:57 pm
                        Railway holiday home booking should be on line rather than present system ,I'm facing a lot of problems for booking same at KODAIKANAL. pl help me.
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                        1. R
                          RUPAK KUMAR
                          Mar 7, 2017 at 3:49 pm
                          NAME -RUPAK KUMAR SINGH,FATHER NAME -VISHWANATH SINGHPOST-TRACKMAINTAINER-4 DEPTT.-ENGINEERINGP.F NO.-50813813523BILL UNIT-0502-315STAION-KATIHAR (SSE/PWAY/EAST/KATIHAR) KATIHAR DIVISION/NORTH EAST FRONTEAR RAILWAY MLG.SIR, PRANAAM MERA SIKAYAT HAI KE MUJHE 2014-15 AUR 2015-16 KA BONUS AV TAK NAHI MILA HAI. MERA TRANSFER WESTERN RAILWAY KE MUMBAI DIVISION(BCT DIV.) SE KATIHAR DIVISION (NORTH EAST FRONTEAR RAILWAY) MAI 26.04.2016 KO HUA THA AUR MERA POSTING SSE/PWAY/EAST/KATIHAR)KE UNDER HUA HAI . SIR PAHLE MUJHE BATAYA A KE AAPKA WESTERN RAILWAY SE LETTER NAHI AAYA HAI ES LIYE BONUS NAHI DIYA A .MAINE JAB APNA I-P CHECK KARNE BOLA TO USKO CHECK KARNE SE MANA KAR DIYA . SIR MERA LETTER JO KE MUJHE BAAD MAI PATA CHALA LETTER NO.-E/774/2 DATED 24.11.2016 KO WESTERN RAILWAY SE ACCOUNT DEPTT.SE CHACKED AND VERIFIED HOKAR AAYA THA LAKIN JAB MAI USKAE BAARE MAI INQUIRY KIYA TO MUJHE BATAYA A FIR SSE/PWAY/EAST /KATIHAR SE SIGNATURE HOKAR D.F.M KATIHAR OFFICE MAIL DEALING CLERK KO PUT UP KIYA A LAKIN DEALING CLERK JO KE EK MAHILA HAI AUR WO SHIRF ATTENDENCE BANANE OFFICE MAI AATI HAI US MAHILA KARAMCHARI KA KAAM, USKA HUSBAND (NAME-KAUR SAHAB) DEKHTA HAI JO USI JAGAH POSTED HAI .AUR MIHALA KA BHAI (NAME-AVDESH KUMAR,POST-WELDER UNDER SSE/P.WAY/EAST/KATIHAR) HAI KE MILIBHAGAT TATHA RANGBAAZ AUR APNE PRAVAW KA GALAT ESTMAL KAR MERA BONUS KA BILL P KARNE SE MANA KAR DIYA A HAI.MAI D.F,.M SE V MILA LAKIN KOI ACTION NAHI LIYA A . SIR MAINE LAST MAI NIVARAN PAR SIKAYAT KE V BAAT KAHI LAKIN CLERK NE CLEAR BOL DIYA KE JISKO SIKAYAT KARNA HAI KORO DEKHTE HAI MERA KYA------. AB MAI LAST MAI AAPKO SIKAYAT KAR RAHA HUN . KIRPAYA MUJHE BONUS DILWA KAR MERE SATH NYAYE KIYA JAYE .AAPKA BISHWASHI -RUPAK KUMAR SINGH
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                          1. R
                            RUPAK KUMAR
                            Mar 7, 2017 at 3:13 pm
                            SIR, PRANAAMNAME-RUPAK KUMAR SINGH,FATHER NAME-VISHWANATH SINGH,POST -TRACKMAINTAINER-4 P.F NO.-50813813523,BILL UNIT-0502-315 ,DEPTT.-ENGINEERING , SIR, MERA TRANSFER WESTERN RAILWAY KE MUMBAI DIVISION KE DADAR SECTION SE 26.04.2016 KO NORTH EAST FRONTIER RAILWAY KE KATIHAR DIVISION MAI HUA THA .MERA POSTING SSE/P.WAY/EAST /KATIHAR MAI DIYA A. SIR MUJHE 2014-15 AUR 2015-16 KA BONUS AV TAK NAHI MILA HAI.SIR MUJE PAHLE BATAYA A KE WESTERN RAILWAY SE LETTER NAHI AAYA HAI. 24.11.2016 KO LETTER WESTERN RAILWAY KE MUMBAI DIVISION KE DADAR SECTION SE LETTER NO.-E/774/2 (SSE/PAY/DADAR) BCT DIVISION (MUMBAI DIV.) SE SSE/P.WAY/EAST /KATIHAR KO LETTER VEJA A JISE FINANCE DEPTT.KATIHAR KO PUT UP KIYA A LAKIN KATIHAR DIVISION KA CLERK( NAME-KAUR SAHAB JISKA WIFE USI JAGAH CLERK HAI JO KE HAM LOGON KA DEALING CLERK HAI .LAKIN AV USKE JAGAH PAR KAUR SAHAB DEAL KARTA HAI .(APNE WIFE KE JAGAH PAR WIFE SHIRF ATTENDENCE BANANE AATI HAI.) BILL LENE SE MANA KAR DIYA AUR BAHANA BANA KAR BILL WESTERN RAILWAY KO LAUTANE BOL DIYA A. SIR MAINE APNA I-P CHECK KARNE BOLA LAKIN US PAR KOI SUNWAI NAHI HUA.MAI D.F.M SE MILA LAKIN WO MERE SAMNE CLERK KO BILL BANANE BOLA V LAKIN CLERK APNE DABANGAI KE PRAVAW SE MANA KAR DIYA .SIR USKA BAHNOI NAME-AVDESH KUMAR (POST-WELDER )UNDER SSE/P.WAY/EAST /KATIHAR KE UNDER HE OFFICE MAI GHUMTA HAI AUR RANGBAAZ HAI .TATHA -BAHNOI MILKAR CHHIOTE KARMCHARION KO PARESAAN KARTA HAI . SIR SACHHAI KA PATA LAGATE HUE MUJHE BONUS DILWANE KE KRIPA KAREN TATHA CLERK KE MANOPOLI PAR ANKUSH LAGANE KE KIRPA KAREN.TAKI KOI V KARAMCHARI HARREST HONE SE BACH JAYE . SIR MAINE NIVARAN PAR SIKAYAT KARNE KE V BAAT CLERK KO TAHA D.F.M AUR SSE/P.WAY/EAST/KATIHAR KO BATAYA LAKIN MUJHE EK HE JAWAB SUNNE KO MILA KE JISKO SIKAYAT KARNA HAI KARO .DEKHTAI HAIN KOUN KYA ------SIR PLZ MUJHE BONUS DILWAYEN. AAPKA BISHWASHI RUPAK KUMAR SINGH
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                            1. R
                              RUPAK KUMAR
                              Mar 7, 2017 at 4:00 pm
                              pranaam
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                              1. P
                                Pawan Kumar
                                Feb 28, 2017 at 11:24 am
                                Dear sirI'm Pawan Kumar Yadav.AN I working post of Loco pilot goods Head quarter raibaraily division lucknow Northern railwayI'm promoted post of LPG in Nov 2016 from post of SR alpBut my basic pay is equal to at time of SR alp basic.So plz check about my basic pay fitment .THANKS
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                                1. A
                                  AMRISH KUMAR
                                  Oct 14, 2016 at 9:31 pm
                                  R/SirIn my QR no type III 1 A toilet in totally blocked condition and unusable my family with ladies is facing rough situation for leading daily life and with other option. We are to use open area for attending are mature calls .I have given message to health inspector/RGDA, ADEN/LKMR. ,and SSE(W)/LKMR many times over CUG phone but invaris with no other option .left this message in being given in helpless condition. AMRISH KUMAR SM /TKRI DIVISION- WAT ECORIY. BBS
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                                  1. S
                                    srinivas
                                    Aug 23, 2016 at 12:43 am
                                    Sir,It is noted that people who vacate the railway quarters, and the same is going to occupy by others is been very difficult, i request you to p a g.o. stating that the day when quarters is vacated should come under open pool. So that no quarters will be vacant
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                                    1. D
                                      D.k.prasad
                                      Sep 28, 2016 at 5:47 am
                                      रेलवे बोर्ड के स्पष्टीकरण देने के बाद भी इलाहाबाद मंडल में officiating allowance के साथ additional allowance नहीं दिया जा रहा है ।later no 752-E/314/officiating &Risk allowance/ E2C date 23/9/2013,E (P&A)2-2010RS -32Date 4/1/2014
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                                      1. I
                                        indreshkumar
                                        Dec 12, 2016 at 12:01 pm
                                        respected sir, There are about 650 Divyang employees working in south east central railway zonal head quarter and its divisions, Bilaspur, Raipur and Nagpur. all of us have decided to establish a Divyaang Employees Welfare ociation with our own consent for the welfare of all Divyaang Employees..about 400 divyaang have given their concent with their support in black and white. But sir how to process it is beyond our mind which cause discrimination. I have already submitted our request for permission of the registration of the ociation.but we are in indecision in lack of any type of response. so, you are requested to guide us tfor establishment of the quoted ociation in a proper way so that our ociation may be validated by indian railway .
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                                        1. K
                                          kanchan lata
                                          Sep 2, 2016 at 6:09 pm
                                          Respected sir I am posted as a t teacher in up govt In basic education department & my husband are posted in sec rly bilaspur div as a sr goods guard.my husband demond won request zonal transfer in spouse ground in jan2016. But still date rly no any action taken . My mother& father inlaw allready dead . My husband is only son of famely. No any elder parson in my famly .
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                                          1. K
                                            KRISHNA MURARI
                                            Oct 23, 2016 at 7:34 am
                                            HONOURABLE SIR RAIL MINISTER OF INDIA. PLEASE TAKE SPECIAL ATTENTION AS PER INDIAN CONSUTION ARTICLE NO. 21: 32: AND 226 HEALTH PROTECTION IS A FUNDAMENTAL RIGHTS OF CITIZEN. IT IS SUPREME OF LAW AND RULE AND CANNOT SUDE ANY LAW AND RULE. PMO OFFICE ID NO. PMOPG/D/2016/0135995 DATED 25/5/2016 AND HONOURABLE MINISTER OF STATE FOR RURAL DEVELOPMENT GOV OF INDIA SRI R.K YADAV RECOMMENDED VIDE LETTER NO 16013 /CAMP DATED 3/10/2016. BUT SORRY TO SAY THAT DRM OFFICE DANA PUR E.C RAILWAY ABSOLUTE DISREGARD VIOLATING BAD IN LAW ARBITRARY UNJUST AND IN LEGAL AGAINST THE INDIAN CONSUTION. MY GENUINE GRIEVANCE IS ONLY REQUIRE MEDICAL FACILITY( RELHS 97 CARD). I OPTED AND EXERCISE FOR RELHS AND DEDUCTED RS 20716 AGAINST RELHS VIDE LETTER NO 46/PEN/DNR/PSB/PENSION PAYMENT DATED 27/4/2010. AT THE TIME OF RETIREMENT ON 30/04/2010. MY GRIEVANCE IS STILL PENDING ON THE PLEA OF CARD IS OUT OF STOCK AND SCHEME IS CLOSED VIDE LETTER NO 2011/H/28/1/RELHS/ COURT CASE DATED 31/05/2012. AGAIN REOPENED VIDE LETTER NO 2013/H/PNM/NFIR DATED 17/11/2015 ISSUED BY JOINT DIRECTOR/HEALTH RAILWAY BOARD NEW DELHI. IN THIS CONTEXT IT IS CLARIFIED THAT THE INSTRUCTION ISSUED UNDER REFERENCE IS APPLICABLE TO ALL RAILWAY STAFF WHO HAVE RETIRED OF RETIRING FROM RAILWAY SERVICE ON ATTAINING AGE SUPERANNUATION WITH OUT ANY CUT OFF DATE WE SHOULD REGARD INDIAN CONSUTION PLEASE TREAT IS MOST URGENT
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