E-commerce major Snapdeal on Thursday responded to media reports about non-payment of dues to its sellers and clarified they did not have any outstanding amounts to pay to them. In a press release, the company said that the sellers were made payments about 6-10 times a month and normally received the concerned amount within 3-5 days of the sale of their products. Snapdeal stressed that there were no outstanding amounts in this regard. Snapdeal said that in the case of occasional disputes, problems were managed through a grievance redressal system, which it stated was consistent with the seller policies and contractual agreements.
The statement further stated in the case of such issues, the concerned teams work closely with the sellers and proper actions are taken. Sanjay Agarwal, Senior Vice President, Finance Operations, Snapdeal said, “In these cases, sellers have so far failed to provide required justification for their claims despite multiple attempts by Snapdeal to facilitate these settlements. These are minor amounts, which will get paid basis information provided by sellers and in accordance with the contracts and seller policies.”
Agarwal also added that in the last many months, Snapdeal had further reinforced the internal audit and control processes to detect any fraudulent practices by the sellers and impose penalties and deductions towards such exceptions. “Legal action has been taken against nearly 35 sellers, including initiation of criminal proceedings where required”, he added. The press release also said that in the last few weeks, the company had expedited its payment cycles for sellers, which made the payments faster. This is something that was borne out by the positive feedback, the company received from the sellers, the press release stated. Earlier, it had been reported that the All India Online Vendors Association had written a letter to the corporate affairs ministry complaining that about 500 sellers of Snapdeal had not received their dues.