1. Indigo staffers tussle with passenger on tarmac at Delhi airport; watch video

Indigo staffers tussle with passenger on tarmac at Delhi airport; watch video

A controversy has surfaced at Delhi airport on Tuesday, with a video emerging that shows Indigo staff misbehaving with a passenger named Rajeev Katyal

By: | New Delhi | Updated: November 7, 2017 10:18 PM
indigo airlines misbehave, indigo airlines, news, latest news, India news (Source: PTI)

A controversy has surfaced at Delhi airport on Tuesday, with a video emerging that shows Indigo staff misbehaving with a passenger named Rajeev Katyal. He said, “I was standing under the shade of the aeroplane waiting for the bus when a person from the ground staff yelled at me and asked me to move away.” Katyal registered his disappointment saying, “Instead of yelling, why can’t you arrange the bus for us.” To this, the Indigo staff person rudely replied saying, “Don’t teach us our job.” Katyal narrated the unfortunate incident to Times Now. Meanwhile, the bus, for which Katyal was waiting for, came to the runway. Here is what happened next. Watch video:

When Katyal tried to board the bus, the Indigo staff pushed him back and stopped him from entering the bus. When Katyal protested, he was dragged and manhandled due to which he fell to the ground. He revealed that one person from the Indigo staff said to the other, “Isko rok yahan par, isko yahin sikhaate hai (Stop this man here, let us teach him a lesson).” No security personnel intervened in the matter.

Watch video:

In the latest update on the incident, Civil Aviation Minister AG Raju has said, “Seeking report from DGCA. Violence of any sort is deplorable and should result in criminal action”.  Indigo has tweeted an apology for the incident saying ‘dignity of our passengers and staff is of utmost importance.’

As per another tweet by the news agency, Indigo has claimed that the incident is being probed by the designated committee and action has been taken against the staff who was the main culprit, by immediately terminating his employment.

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  1. J
    Nov 8, 2017 at 10:41 pm
    why indigo spoil there images , please immediately action on this and punished them rubbish employee,
    1. R
      Nov 8, 2017 at 9:37 pm
      Shameful to see an aged, learned Senior and dignified person is manhandled and beaten. Now I am afraid of Indigo staff and traveling in Indigo ..very sorry. Very sorry.Shame Shame Dr RAKESH Vaidya..
      1. S
        Nov 8, 2017 at 5:31 pm
        No way they Indigo staff should have restricted him to board the bus. If they have concern, there is law in this country. Who are they to manhandle a passenger in daylight.
        1. H
          Nov 8, 2017 at 5:03 pm
          The staff behaved like ruffians.There was absolutely no need to yell at passenger even for his safety unless he didnt yield. The behaviour of group was yet more disgusting when they decided to take revenge in group and stopped him boarding the bus. If they were not happy with passenger behaviour they could have raised the compliant with CISF or police. Termination of these ruffians should be accompanied by criminal case
          1. Sanjeev Singh
            Nov 8, 2017 at 1:32 pm
            The video doesn't show what happened initially. But The staff is clearly saying whats the need to abuse. Mr Katyal is upset that he was told to go other side. He is yelling that tu apna kaam kar. Isn't this the sign of VIP culture and misbehavior. He should be stopped for it and thats what the staff was doing. Katyal tried to enter the bus forcefully. On which one guy held him in non threatening manner. The other was trying to call on phone. It is Mr Katyal who started pressing and punching the other guy. Nowhere in the video the other guy punched him, even though he was in position to do so. In such a situation its very difficult to control your nerves but the guy didn't hit him. Mr Katyal was not listening to the staff on duty. He was not complying and getting violent. In many places, it can get him killed. I am a passenger and has no connection with airline industry. I would say to Indigo that assess neutrally and don't be under pressure to appease your customers.
            1. G
              Nov 8, 2017 at 10:47 pm
              Did Mr. K assaulted phisically first. Do ground staff has authority to stop passanger from bidding the bus? What is the sop say? Plz ans.
            2. G
              Nov 8, 2017 at 11:22 am
              Coz these staff felt more encouragement from the management after P V Sindu incident, by supporting their staff and not taken any action against them
              1. M
                Nov 8, 2017 at 10:54 am
                Indeed very bad behaviour on part of indigo staff. I will personally avoid indigo from now on.
                1. A
                  Nov 8, 2017 at 10:45 am
                  I am a frequent flyer from delhi terminal itself..truth be said i have never faced any such issues with the staff..i mostly travel alone or with my 70 yr old mom..they alway keep the wheelchairs arranged or ask us to wait i side the plane only..once when we deplaned the bus had still not arrived..the ground staff themselves took my mom's chair under the shadows of the plane and asked me to do likewise..i am not saying that this guy in the video didnt misbehave with the passenger but a single insident cant be the determining factor to boycott an otherwise efficent airservice provider..
                  1. R
                    Nov 8, 2017 at 10:16 am
                    Indigo is very rude to its passengers..... I use them frequently their approach is very bad to the customer..
                    1. V
                      Nov 8, 2017 at 9:23 am
                      My comment is only based on the video posted in this article. The passenger should also be questioned for his behavior. He abusive language, violence are on camera. He also owes an apology. Poor employee lost his job, may be, because he makes less money than the passenger. Would a pilot have lost his job, if he took nonsense from a passenger?
                      1. M
                        Nov 8, 2017 at 10:57 am
                        Vivek kindly see video once again. you are saying the employee to be poor. was the behaviour of staff acceptable.
                        1. S
                          Nov 8, 2017 at 12:55 pm
                          Probably Arunita and Vivek has some connection with Indigo, otherwise they would have sympathized to the poor old man instead of addressing the staff as poor guy. Ridiculous.
                      2. S
                        Nov 8, 2017 at 6:39 am
                        I also had very bad experience with indigo when I visited India last year. I decided not to take indigo flight anymore. When I wrote to customer service, they said we apologize. Indigo is prompt in apologies but I think they can go to any extent to make money. Their ground staffs have no respect for passengers. This airline has very poor customer service. They will try to make money in whatever way it is possible.
                        1. mani chowdary
                          Nov 8, 2017 at 5:38 am
                          these airline take uneducated s in jobs pay them very less for there jobs they wont train them these s doesn't know how to behave with people same situations happened kingfisher airlines where are they now in few years indigo will also go bankrupt u know how they handled issue they fired the guy who took video and left the guys who assaulted them shame on you guys moreover what can we expect from cheap company
                          1. A
                            Nov 8, 2017 at 1:11 am
                            why only terminating the staff ?? why not police case against this staff.. I am totally shocked .. thumbs down indigo.. Shame !!! i have now full of doubt on the capabilities and securities commitment by this Airlines.I prefer not to travel this airline now
                            1. srikanth reddy
                              Nov 8, 2017 at 1:05 am
                              Really Worst behaviour by the Indigo Staff...Boycott them permanantely.
                              1. Mukul Singh
                                Nov 7, 2017 at 11:06 pm
                                Avoid indigo ....
                                1. S
                                  Nov 7, 2017 at 10:24 pm
                                  I also had seen such bad incident while traveling from Maldives to India in August 2017. The rude staff involved with ordinary passengers were one that Spice Jet. I request you Indian passengers, please avoid to book ticket in these crooks who runs these flight companies. Please travel by any government run flights eventhough its ticket is little higher. You will be misbehaved,ill treated, insulted by these private flight company staff. No sympathy, no respect, no manners wotesover in their heart. They have been trained and have been instructed in that way. The main reason behind these things is once you buy the ticket, they know very well that money has gone to their pocket. So even you not to travel with them they save fuel. Please avoid to travel Indian private flight services.
                                  1. R
                                    Nov 7, 2017 at 9:43 pm
                                    Boycott Indigo Airline. It's staff has really gone Berserk! PV Sindhu had to face similar situation.
                                    1. V
                                      Vaman Kamath
                                      Nov 7, 2017 at 9:40 pm
                                      Your statement is contrary to what has happened. Both the traveller and the airline staff are to be blamed. Your paper had given distorted informatioin.
                                      1. B
                                        Nov 8, 2017 at 8:37 am
                                        MR. KAMATH, HOPE IT SHOULD NOT HAPPEN TO YOU AS A PASSENGER.
                                        1. P
                                          Nov 8, 2017 at 9:27 am
                                          Even if traveller is to be blamed but staff should show restrain. They could have taken him to CISF The action taken by staff is unacceptable , unethical and beyond imagination.
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