1. Railways clerk swipes credit card for Rs 1,33,330 instead of Rs 1,333; shocked man gets NO RELIEF

Railways clerk swipes credit card for Rs 1,33,330 instead of Rs 1,333; shocked man gets NO RELIEF

A Railways clerk swiped a credit card for Rs 1,33,330 instead of Rs 1,333.30.

By: | New Delhi | Published: August 22, 2017 2:26 PM
Indian Railways, credit card, State Bank of India, Western Railways Vikas, while speaking about his ordeal, said he is running pillar to post to get the refund back. (Source: Express Photo)

The dots say it all! A Railways clerk swiped a credit card for Rs 1,33,330 instead of Rs 1,333.30. It started when a Mumbai commuter went to a Railways booking counter to buy a pass through his credit card, a Times of India report said. On August 4, Vikas Manchekar went to Borivali Western Railway booking counter to purchase a first-class pass for three months. As per the report, the clerk at the counter entered the wrong amount while swiping the card.

With the money gone, a shocked Vikas, while speaking about his ordeal, said he is running pillar to post to get the refund back. Soon after the incident, he registered his complaint to the officials of the station. He also spoke to the bank which issued him the credit card but to no avail. Expressing his concern further, Vikas said that he is under a lot of stress as the last date of credit card payment is August 24. In case the payment is made after the said date, then the bank may charge Rs 4,000 to Rs 5,000 interest. He went on to say that in case the bank charges interest from him, then it should be the duty of the Railways to pay the interest along with the amount.

Vikas also went to the Mumbai office of the Western Railways with his complaint. As per Chief Public Relation Officer of Western Railways, Ravinder Bhakar, a disciplinary action has been initiated and the chargesheet has been issued against the clerk responsible. He further said that the Western Railway has deputed an official to take up the matter with the State Bank of India so that the amount is refunded at the earliest. Vikas further said that in order to avoid such incidents further, railways should conduct training of its employees. He also said that card swiping machines at railways stations should be kept at proper places so that even passengers can have look at the machine when the amount is deducted, Times of India added further.

  1. R
    Richard Anderson
    Aug 23, 2017 at 1:23 pm
    There is simple fix to such issues. At the time of entering the PIN to authenticate the transactions, all POS machines must be configured to clearly show the amount being paid on the same screen. Currently this feature is not available on all terminals thereby resulting in a customer not knowing what was the final amount his card is to be debited for.
    Reply
    1. C
      clpoddar
      Aug 23, 2017 at 9:59 am
      Very good for rly.and more good for the cardholder sighing without open eye. Thanks god
      Reply
      1. D
        deendayal lulla
        Aug 22, 2017 at 10:07 pm
        Did the reporter do some research? Where was the due diligence? Did not the user see the slip and the amount before signing?
        Reply
        1. Yogesh Valvaikar
          Aug 22, 2017 at 7:52 pm
          Ignorance is blessed. Didn't the Railway Clerk have him slip to sign? Did the passenger read the slip before he signed? When did he notice the excess charges? There is nothing of this sort mentioned in the news. Did the reporter even try to get these info? Such news only spread fear, and doesn't help people on how they should use their plastic money.
          Reply
          1. S
            Sam
            Aug 22, 2017 at 7:13 pm
            let the clerk pay the money
            Reply
            1. G
              G
              Aug 22, 2017 at 6:03 pm
              Railway and banking lethargy. Write to the PM on the PMO app.
              Reply
              1. R
                Raj
                Aug 22, 2017 at 5:29 pm
                In fact the amount punched into the card machine should be shown to the card holder before asking for punching the pin code. Still better would be that the machines are modified so that the amount punched is displayed at the time of punching pin.
                Reply
                1. R
                  Rajesh mistry
                  Aug 22, 2017 at 5:25 pm
                  Always the common man has to run from pillar to post. Why?
                  Reply
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