A public relations office has been opened in all police stations of the district in an effort to hasten grievance redressal in view of the ongoing ‘Savan Mela’ and the upcoming Janmastami festival when millions of pilgrims visit the city.
“A public relations office (PRO) with one sub-inspector and one head constable as its in-charge has now been opened in every police station, in order to ensure registration of FIR and disposal of complaints at police station level within 24 hours,” SSP Babloo Kumar said.
For speedy redressal, the complaints would be investigated withing 48 hours by the Station House Officer (SHO).
“Accountability has been fixed at police station level,” Kumar said, adding that nearly 1,000 complaints have been disposed off within 20 days.
The police say the idea to open a PRO in all police station follows the success of a traffic plan launched to assist the visiting pilgrims reach the temples in the city.