Over 11 lakh public grievances were received against various central government departments last year, 33 per cent more than the previous year, Union Minister Jitendra Singh said today. A total of 11,72,918 plaints were received through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) in 2016 of these about 98 per cent — 11,56,335 — were disposed of, he said in a written reply to Lok Sabha. As many as 16,583 grievances were pending resolution as on July 12, 2017, said Singh, Minister of State for Personnel, Public Grievances and Pensions.
A total of 8,81,132 public grievances were received in 2015. “No new organisation or institution is proposed to be set up for early redressal of public grievances, however, a call centre is in operation which rings up officials concerned of ministries/departments receiving bulk of the grievances, where grievances are pending for more than two months,” the minister said.