The majority of customers queuing up outside ATMs of banks across the country must have been a disciplined lot, as no major incident of damaging or vandalising these machines, barring a few angry and tired ones coming and banging cashless ATMs, has been reported, said Pramoud Rao, MD of Zicom Saas Private Ltd and Zicom Electronic Security.
Zicom Saas provides security services to protect and secure ATMs of leading public and private sector banks. The current rush at banks has been a cause for concern, and banks have asked Zicom to increase vigil at ATMs, Rao said. HDFC Bank, ICICI Bank, State Bank of India, Federal Bank, Punjab National Bank, Kotak Bank, HSBC and Ratnakar Bank are among customers of Zicom. The company oversees security of 4,500 ATM points of these banks.
Zicom uses sensors, cameras and CCTVs to secure ATMs and these devices are connected to the command and control station located in Mumbai. Zicom uses the cloud to store and process data and also monitor functioning of the systems 24×7.
For further security, some of the banks have opted for services of a quick response team that supports a cluster of seven-eight ATMs in an area. These bike-borne security personnel physically reach the ATM site in case of any intrusion or untoward incident. The cloud-based command centre also informs the police nearby.
“Banks have never ever experienced anything like this. They are now doing a due diligence of the security system and looking at improving it,” said Rao. Zicom Saas has been working with banks and pushing them to replace the watchman-based security with electronic surveillance systems.
“We take over the ATMs and do away with guards and install sensors and cameras which are connected to the command and control centre…” said Rao. Zicom provides this as a service where it invests in installing equipment and charges a fee for the service.
Zicom started off as an electronic security equipment provider and is now transforming into a services company as days of the hardware business are over,Rao said. Zicom SaaS is a subsidiary of Zicom Security.
Apart from bank ATMs, Zicom offers security to protect retail chains, bank branches, schools, colleges and now even residential apartments and housing societies.