Mumbai rains: The last 48 hours have not been easy for the financial capital of the country. Even as massive amounts of rain pelted the city and brought most of it to standstill, the ‘BEST’ service of Mumbai turned out to be the unsung savior. While the rains let down lakhs of Mumbaikars by bringing the city’s lifeline, the suburban rail system, to a halt, BEST buses helped commuters to face the chaotic condition of the roads to reach home safely, even though quite a little late, but safe. According to India Times, the road transport service that has been in the news of late for all the wrong reasons became heroes for many people who were stranded due to the flooded tracks and sunken suburban railway network on Tuesday.
The authorities of the bus service used over 100 additional buses along with the 3400 others that run daily. While some of them even broke down, the BEST service did not stop. The report quoted a resident of Chembur saying, “I work in the share market. When the rains worsened, I left my office. I got the BEST bus from Colaba. Now, I know that I will reach home.” Another commuter said, “In the morning, I had taken a train to reach my workplace. My office shut early because of the rains, but when I stepped out, the local trains were not plying. I managed to get a BEST bus and though it took me one hour 50 minutes to reach Sion Circle from Wadala, I am glad that I am not getting wet.”
BEST public relations officer Manoj Varade while talking about the bus service said that they plied an extra 109 buses and lived up to their reputation of being Mumbai’s second lifeline. He further said that at the moment when the trains were down and the entire city was under water, their main priority was to ensure that the service keeps going. He added, that although the service was slow, their objective was to ensure that everyone reached home.