1. More woe for Indigo, Ramachandra Guha tweets about ‘shocking rudeness’ by staff, not just once, but thrice

More woe for Indigo, Ramachandra Guha tweets about ‘shocking rudeness’ by staff, not just once, but thrice

In the latest problem to beset budget carrier Indigo, noted historian Ramachandra Guha complained about ''unprovoked rudeness" by a staffer of the airliner. Guha took to Twitter to write about the incident.

By: | Updated: November 26, 2017 11:00 PM
Ramachandra Guha, Indigo, Indigo airline, Guha, Airline In the latest problem to beset budget carrier Indigo, noted historian Ramachandra Guha complained about ”unprovoked rudeness” by a staffer of the airliner. Guha took to Twitter to write about the incident. (Image: IE)

In the latest problem to beset budget carrier Indigo, noted historian Ramachandra Guha complained about ”unprovoked rudeness” by a staffer of the airliner. Guha took to Twitter to write about the incident. In his tweet, he said, “Three times, I have been subjected to unprovoked rudeness by an @IndiGo6E staffer. Different people, different airports, same airline. Absolutely shocking.” He further tweeted that he normally doesn’t use Twitter for consumer redressal purposes but since the same airline has misbehaved multiple times in a single week, he had to take the step. More so, he says that his friends and family have also confirmed that this has become the usual behaviour of the carrier. The tweet read, “I don’t normally use Twitter as a means of consumer redressal, but since the same airline misbehaved thrice in a single week I had to. Friends and family also confirm that rudeness has become a habit with @IndiGo6E.”

However, Indigo airline has denied Guha’s allegations. However, this is not the first time that Indigo has come in for criticism in recent weeks. In another incident, a video had surfaced in which staff members of IndiGo could be seen manhandling a passenger. The video went viral and had attracted massive outrage, so much so that, the airline was forced to apologise and had to further suspend the employee concerned. The matter was handed to Delhi Police. In its statement, DCP said, The passenger, namely, Rajeev Katyal, was waiting for his bus coach when he got into an argument with the Indigo staffer over a trivial issue.

The matter was subsequently sorted out. In its apology, Indigo president Aditya Ghosh had said, he personally apologised for the incident and that this doesn’t reflect the airliner’s culture. However, it had maintained that the staffer was doing his job in its report to Ministry of Civil Aviation. However, the government had asked the regulatory body Directorate General of Civil Aviation to probe the incident.

  1. R
    Ramana MV
    Nov 27, 2017 at 9:47 am
    But for the incident of an old man being thrashed by a criminal employee of Indigo, the rest of them could be the dont-treat-me-like-a-commoner at ude of the celebrities or those who pose as intellectuals and activists. Government should have punished the Indigo employee of attempted murder for the video that went on media. Indigo should have been fined a hefty sum as the airlines is business only and dont ask me to be decent kind of company. They seem to be paying incentives to be tough! The other day, i am a commoner, the lady at the counter objected for 8 kilos being carried into the cabin. She was instructed to do so. I said that includes the 1.5 kilo laptop. She said the limit of 7 kilos is including the laptop. I could have said she is rude. But then she is right. It is not indigo employees, it is about the strictness in implementation of the rules. It is a cheap airline else how do you tolerate an airline which sells food at dinner time and some eat and some others starve.
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