Now, you can boom your railway ticket online and get it delivered at your doorstep with the facility of cash on delivery! Yes, you read it right. IRCTC has launched its latest initiative ‘Pay on Delivery’, which allows people to book their train tickets online and get them delivered at home. “‘Pay on Delivery’ payment option would allow the user to pay at the time of delivery through any payment mode including cash,” says IRCTC in its release.
This latest step by Suresh Prabhu-led Indian Railways is bound to bring big cheer to the common man, especially those in smaller cities. According to IRCTC, the step has been taken after realising that many people hesitate to share their credit/debit card details online while booking e-tickets. However, with the facility of doorstep delivery, people will be able to make the payment for tickets by cash or debit/credit card.
“Security element attached to revealing their card details on Websites/Apps has often acted as a hindrance to Indian Consumers. Delivering tickets at the consumer’s doorstep by offering the pay-on-delivery option will facilitate those consumers who book through travel agents to move to online medium,” says IRCTC. It will also certainly encourage people who book at railway reservation counters to move to online medium as there is a cost and effort associated to reach out the reservation counters,” it adds.
IRCTC will make this service available in over 600 cities and towns in the first phase. The facility would be initially available 5 days before the departure date, IRCTC says. “The customer will have to do a one time registration for availing Pay on Delivery as a payment option. The customer will have to tender either their ADHAAR or PANCARD to avail this payment option,” explains IRCTC adding that the charges for delivery will be Rs 90 + service tax for a transaction up to Rs 5,000. For total ticket cost exceeding Rs 5000, the delivery charges will be Rs 120 + service tax.
“In case of refusal/cancellation before delivery, the customer will be liable to pay the cancellation & delivery charges. Strict action as per law may be initiated if the customer defaults to pay the booking / cancellation charges and the user id will be deactivated. Customer’s CIBIL score would also be influenced in case of non-payment of dues. The refunds against cancellation would be tendered to users’ bank account only,” IRCTC’s release adds.