1. IndiGo incident video: What led to passenger, ground staff fight; who instigated it? All details here

IndiGo incident video: What led to passenger, ground staff fight; who instigated it? All details here

The video of the incident showing an IndiGo airlines ground staff manhandling and dragging a passenger at Indira Gandhi International Airport in Delhi has gone massively viral on social media.

By: | Published: November 8, 2017 8:12 PM
indigo incident video, indigo, indigo passenger, indigo ground staff, indigo brawl video, indigo airlines, Aditya Ghosh The video starts with Thomas asking Katiyal not to abuse.

The video of the incident showing an IndiGo airlines ground staff manhandling and dragging a passenger at Indira Gandhi International Airport in Delhi has gone massively viral on social media. The act of violence has been condemned from various corridors. Now, IndiGo has apologised to the government over the brawl between one of its ground staff and a passenger but maintained that the employee was doing his work. IndiGo President and Whole-time Director Aditya Ghosh writing a letter gave a chronology of events in the letter claiming what led to the incident.

What led to the fighting incident?

-“At the very outset, let me start off by acknowledging that we were at fault and we not only apologise for the regrettable incident, we have also taken action,” IndiGo President Aditya Ghosh wrote.

-He said that he apologised to the passenger on the same day the incident took place and the employees involved were immediately suspended.

-The IndiGo president also backed his employee Juby Thomas who was seen in the video entering into a scuffle with Katiyal. “He was indeed doing his work and ensuring safety of passengers,” the letter said.

-The letter said that Thomas was asking Katiyal to move away from a catering lift to prevent any accident.

-“However, when the passenger could not hear Thomas, the latter started shouting in a much louder voice to overcome the very loud ambient noise around the aircraft, which might have been construed as rude by Katiyal,” he said in the letter.

-According to IndiGo, the passenger abused the airline staff and the employee turned around and asked Katiyal why was he abusing.

Ex-employee Montu Kalra instigated the incident?

-In the video, it is after this argument that things begin to spiral out of control.

-The airline also defended its move to sack another ground staff Montu Kalra for shooting the video and said he instigated the incident.

“The ex-employee, Montu Kalra who was terminated and is claiming to be the ‘whistleblower’, is the one you can hear shouting in the video and instructing the other two colleagues who were junior to him to prevent the customer from boarding the bus and holding him back at the ramp area itself,” Ghosh wrote.

About the incident

-The incident on the Delhi airport tarmac took place on October 15 and the video starts with Thomas asking Katiyal not to abuse.

-The passenger continues to walk towards the shuttle bus and a voice can be heard asking the ground personnel to stop him.

-After this, Thomas can be seen pulling him out of the coach. A second ground personnel Sahiv Sharma indicates to the bus driver to depart to the airport terminal.

-A scuffle suddenly breaks out between Thomas and Katiyal.

-The video doesn’t show who made the first move.

-Sharma tries to restrain the passenger by putting his arms around Katiyal’s chest.

-Katiyal later breaks free from his grip and attacks Thomas and grabs him around his neck. In the ensuing fight he falls onto the ground and Thomas is seen with his hand on the passenger’s collar bone.

Civil aviation minister Ashok Gajapathi Raju has sought an independent probe by the Directorate General of Civil Aviation after the video surfaced on Tuesday showing an IndiGo ground staff entering into a scuffle with passenger Rajeev Katiyal at the Delhi airport last month.

  1. V
    Varun
    Nov 9, 2017 at 9:33 am
    Mr. Ghosh should have taken action against all the people involved instead he supports his own staff ( Such a shame ). It is very visible that his staff pushed the person down ( Mr. Katiyal's head could have hit the ground he could have been seriously injured ). AIRLINES in India doesn't perform well with its compe ors world-wide due to their pathetic service ( Arrogant Staff with at ude ).
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      Arif
      Nov 9, 2017 at 4:11 am
      All airlines staff seem to have the same at ude. Spicejet also comes in the same category. The ground staff of Spicejet behaves as though the passengers are being flown free or they are paying for the passenger. No courtesy at all. Staff particularly based in Pune of Spicejet is the worst.
      Reply
      1. S
        SK
        Nov 9, 2017 at 12:45 am
        Indigo's president is trying to defend his employees evil deeds. He says that the passenger fell on the ground but it is quite obvious that one of his employee pulled the passenger to the ground. Mr. Ghosh never mentioned that his employee was rude and mean by not letting the passenger board the bus. He says that passenger abused the employee whereas in the video passenger is saying that he did not abuse at all. So, Mr. Gosh stop defending your employees bad act. Start listening to customers. Customers are saying that Indigo's customer service is horrible. There had been more than one incidents of misbehavior by indigo's staff and once customer starts boycotting your airline and I hope they do, you can think of the result. I hope a severe penalty is imposed on this airline to teach them a lesson.
        Reply
        1. S
          Sunil
          Nov 8, 2017 at 10:25 pm
          Surprised to see this.kind of comments from service industry. Are there employees law enforcement duty? Why they manhandled the person. He was taking the bus and things would have stopped there, they almost sofocated him.
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          1. P
            P d amarnath
            Nov 8, 2017 at 10:20 pm
            All bull Mr. Ghosh. You proved to be another supporter of your indecent, indisciplined and FIENDISH staff. It is not what is expected of you
            Reply
            1. S
              Shiva
              Nov 8, 2017 at 10:05 pm
              Now the IndiGo president is trying to man handle the nation. If he agrees for what so ever the fault by indigo the company should immediately transfer 25 percent of the stocks in shares to the victim and nation without second thought. The employee has man handled a customer and not a politician which will amount to a social deviation in my personal opinion
              Reply
              1. S
                Shiva
                Nov 8, 2017 at 9:40 pm
                Now the IndiGo president is trying to man handle the nation. If he agrees for what so ever the fault by indigo the company should immediately transfer 25 of the stocks in shares to the victim and nation without second thought. The employee has man handled a customer and not a politician which will amount to a social deviation in my personal opinion
                Reply
                1. S
                  Shiva
                  Nov 8, 2017 at 9:43 pm
                  25 I mean
                  Reply
                2. S
                  Sid
                  Nov 8, 2017 at 9:18 pm
                  Paid news
                  Reply
                  1. V
                    Vijay
                    Nov 8, 2017 at 9:17 pm
                    These are no employees , thugs and rogues employed by indigo
                    Reply
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                      A k shah
                      Nov 8, 2017 at 9:10 pm
                      What Indigo wanted to convey ? How this can be tolerated. ..staff acted as GOONDA ON THE STREET. PEOPLE NEED TO TEACH LESSONS. Don't forget we can be sometime in such situation. ..😠
                      Reply
                      1. F
                        FuckYouPutana
                        Nov 8, 2017 at 9:00 pm
                        So the whistle-blower instigated and 2-3 ground staff got instigated ? Financial Express, how much ?? How much is the cost of your that Indigo paid to buy it off ??
                        Reply
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                          FuckYouPutana
                          Nov 8, 2017 at 8:57 pm
                          So Financial Express, how much did Indigo pay to buy your ss ?
                          Reply
                          1. V
                            Vikas
                            Nov 8, 2017 at 8:46 pm
                            Even if the passenger had abused the staff it gives no right to the airline staff to manhandle the passenger . Someone teach Indigo the basics of business and customer service . The staff should be arrested and Indigo should be sued by Mr.Katiyal. I have traveled many times by Indigo and normally they are a professional airline that go out of their way to help out the passengers but all of the good work of thousands of employees has been undone by Thomas and co . Who does Thomas think he is ? He should not be in any job related to customer service . He needs to be in a Akhara and become a bouncer .
                            Reply
                            1. Mani Menon
                              Nov 8, 2017 at 8:42 pm
                              Many a times the passengers too behave like brutes.
                              Reply
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                                PRAKASH
                                Nov 8, 2017 at 8:32 pm
                                Indigo licence should suspend , enough is enough ... I personally faced rude behaviour of indigo .. very unprofessional ... ground staff think they are king ...
                                Reply
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