1. Government seeks report over video of IndiGo staff assaulting passenger

Government seeks report over video of IndiGo staff assaulting passenger

Minister of State for Civil Aviation Jayant Sinha condemned the incident in a series of tweets, and said the government has sought a report from the airline.

By: | New Delhi | Published: November 8, 2017 8:01 AM
United Airlines, IndiGo staff, Indigo staff video, indigo staff assaulting, traveller delhi airport Minister of State for Civil Aviation Jayant Sinha condemned the incident in a series of tweets, and said the government has sought a report from the airline. (Reuters)

In a replay of the infamous United Airlines incident where a passenger was brutally assaulted, a video surfaced today showing an IndiGo staff assaulting a traveller at the Delhi airport. In the video, a passenger is first seen being stopped from entering a coach, then pulled back by a ground staff. Another airline employee is seen restraining the traveller. The passenger fought back and fell to the ground in the melee. The incident happened on October 15. Minister of State for Civil Aviation Jayant Sinha condemned the incident in a series of tweets, and said the government has sought a report from the airline. IndiGo President and Whole Time Director Aditya Ghosh apologised and said stern action was taken against the staff. “I was standing in the shade of a plane when a ground staff started shouting at me in a very rude manner. I asked him why don’t you arrange the third bus for which we are waiting. Meanwhile, when the bus came two people said let’s teach him a lesson and one of them pulled me out of the bus,” the passenger, identified as Rajeev Katiyal, told a telvision channel. “IndiGo passenger incident from Oct 15 is deplorable and unfortunate. Passenger safety and security is our top-most priority. MoCA (Ministry of Civil Aviation) has already asked for a detailed report from Indigo by tomorrow,” Sinha tweeted.

The minister said he will also meet the passenger. “We hope the passenger will file a criminal complaint. This will enable us to take appropriate action,” he said in another tweet. A Delhi police official said they received a call from the police control room about the incident but no one filed a complaint. “There was altercation between IndiGo staff, and passenger, Rajeev Katiyal, due to misunderstanding. The matter was amicably resolved,” said DCP IGI, Sanjay Bhatia. An IndiGo statemnet quoted Ghosh as saying he had apologised to the passenger. “I acknowledge the unpleasant experience our passenger went through, while engaging with our staff at Delhi airport. My personal apologies as this does not reflect our culture. I had personally spoken to the passenger and asked for an apology,” a statement from IndiGo quoted Ghosh. IndiGo President also said the the airline had inquired into the incident and action was taken against the staff, he said without specifying was measure was taken.

“Any act that compromises the dignity of either (passenger or the staff) is of a serious concern to us. Under the code of conduct violation, this incident was investigated and stern action was taken against the staff. Once again my personal and sincere apologies to the affected passenger,” the statement added. Meanwhile, according to media reports, Montu Kalra, an IndiGO ground staff, who was said to have shot the video, was sacked after the incident. Former Air India CMD Ashwani Lohani, who now heads the Railway Board, waded into the row and hit out at IndiGo for the “disgusting” and “inhuman” act. He added, “The subsequent action of the airline in sacking the whistleblower is the icing on the cake of gross misconduct.” Earlier this year a passenger, Dr David Dao, was dragged out of a United Airlines plane at Chicago’s O’Hare International Airport as the airline needed to free up seats for flying crew members, triggering an outrage, with passengers threatening to boycott the airline. A video showed Dao bleeding profusely from his mouth after three airport security officials grappled with him. In India, the aviation ministry unveiled rules for a no-fly list for unruly passengers that imposed a ban on flying from three months a lifetime. However, the rules do not deal with misconduct by airline staff. PTI JC SK 11072248

  1. E
    efriendofu
    Nov 8, 2017 at 10:01 am
    law enforcement agencies work only for vip. For common man there is no one to help. If this would have happened to vip or minister, police would have used su-moto powers to log fir and take action.
    Reply
    1. S
      swamy
      Nov 8, 2017 at 9:47 am
      I will miss you Indigo, till the time the sacked employee who shot the video is reinstated.
      Reply
      1. D
        Danny
        Nov 8, 2017 at 9:26 am
        The whistle blower must be reinstated immediately, and possibly given merit award.
        Reply
        1. R
          radar
          Nov 8, 2017 at 9:08 am
          Basically some Babu is feeling left out of the action :). Here was a golden opportunity to create a damaging file, seek an explanation and then charge a tidy sum to hush up the case. They forget that It is a Private airlines. Let them face the consequences of their actions. Travellers will show INDIGO their place. Only if the passenger had complained to Police, should the Govt. get involved. Why is Govt. poking their nose in this matter. Old Habits die hard.
          Reply
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            Ej
            Nov 8, 2017 at 9:03 am
            This is what happens in police stations also when we come to do a good thing. We are all keeping quiet when the system reacts wrongly because as individuals we cannot face the might of police politicians and even individual bullies.
            Reply
            1. C
              Chandra
              Nov 8, 2017 at 8:24 am
              Why can't government take action against indigo.
              Reply
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