Delhi Metro tokens row: With an aim to automate its ticket sale procedure, the Delhi Metro Rail Corporation (DMRC) has recently removed token selling counters from at least 70 metro stations in the national capital. According to a report by Hindustan Times, after the corporation removes ticket counters these stations will only have ticket vending machines (TVMs) that will dispense tokens for the rides.
The move comes after several commuters complained of being cheated by ticket counter operators who do not return exact amount of change and passengers realise this later. The staff who were mostly hired by contractors are now being removed in phases as TVMs installation process at various stations are taking place.
However, speaking to the paper, Metro officials have said that sale of tokens will still be available at customer care centres. With this, DMRC wants to do away with human interface in the sale of tickets and promote use of machines installed at Metro stations, said officials.
As off now, the DMRC has removed token counters from stations including Mayur Vihar I, Mandi House, Barakhamba Road, Udyog Bhawan, Lok Kalyan Marg Jor Bagh, New Ashok Nagar and others. The report also added that currently Delhi Metro has 216 TVMs and are planning to install 215 more. Each of these TVMs costs somewhere around Rs 15 lakh, informed HT sources.
The DMRC in its bid to provide hassle free metro journey has taken many initiatives in recent months. Last month, the smart card recharge/token sale facility at the TVMs through Credit/Debit cards was also introduced at the Lal Quila Metro station, said a DMRC statement on its official website. DMRC had also introduced the facility to top-up Metro smart cards by e-wallet applications such as Paytm, MobiKwik and others.