A passenger travelling in an IndiGo flight landed in a city other than his destination. According to The Hindustan Times, a man who was bound for Indore ended up in Nagpur after he boarded the wrong aircraft from the Indira Gandhi International Airport in New Delhi on Friday morning. The passenger of flight 6E-656 (Delhi-Indore) wrongly boarded flight 6E-774 (Delhi-Nagpur) and travelled to Nagpur as per an IndiGo spokesperson.
“IndiGo regrets a security breach intercepted by its security staff. The passenger’s baggage was retrieved from flight 6E-656, after which it was released. His baggage was later sent to Indore on flight 6E-733. The passenger has been sent to Indore from Nagpur on flight 6E-509,” added the airline spokesperson. The mix-up occurred because both the flights were scheduled to depart around the same time. However, it is being reported that it happened as the passenger mistakenly boarded the bus meant for the Nagpur flight. An airport official was quoted as saying by HT that the passenger boarded the flight without checking if it was the right one. The staffers at the rear entrance too did not verify the details printed on his boarding pass. Later, the man fell asleep in the flight, thereby not hearing the in-flight announcements.
IndiGo has taken cognisance of the security breach and initiated a probe after the incident. Three airline staffers have also been temporarily taken off work. The IndiGo spokesperson was quoted as saying by HT that the incident was being probed by the safety department. “The security personnel involved (security lead, second lead and skipper) have been taken off the roster pending an internal inquiry. The security of passengers, crew members and the aircraft is IndiGo’s top priority, and there can be no compromise on that,” he added.
Earlier, this month the Parliamentary Standing Committee for Transport had pulled up IndiGo staff for rude behaviour. This came after a video of a fight between the IndiGo staff and a passenger went viral in November 2017. The Parliamentary Panel laid down a report on the issues related to improving consumer satisfaction of airlines in the Rajya Sabha. The Committee also noted there were many incidents of manhandling, discourteous and rude behaviour by the airliner’s staff.