The Ministry of Railways has issued a new rate card for food available on Indian Railways trains – prices have been slashed almost across-the-board. The step was taken in the backdrop of receiving incessant complaints from passengers of being overcharged for meals, water bottles, tea and snacks on trains by unscrupulous elements. Today, the Railway Ministry took to Twitter and issued a new rate list, and not just that, to ensure that passengers are not fleeced, a more responsive complaints redressal system has been put in place that allows them to lodge complaints if they find any discrepancy. Dissatisfied and angry passengers, for long, had complained about the quality and the price of the food items being offered in trains by private vendors, who are appointed by the Indian Railway Catering and Tourism Cooporation(IRCTC). Angry passengers had also taken to portals like Twitter, to lodge complaints and to express their grievances.
In the new rate card, the price of tea and coffee stand reduced to Rs 7 each, and dinner to Rs 50-55. The card has been posted on Twitter to ensure everyone has access to it. “Users can complain to the Rail Ministry at @RailminIndia, in case of any discrepancy”, the tweet said .
— Ministry of Railways (@RailMinIndia) March 21, 2017
Also, the vendors are required to sell hygienic food to the passengers in train at the cost fixed by the Indian Railway Catering and Tourism Corporation(IRCTC). According to reports, Railway Minister Suresh Prabhu had asked for a review of all vendors who do the cactering inside the trains, and had also given the liberty to passengers for blacklisting all those whom they find are not genuine. In order to ensure the good quality of food, a catering policy was launched in the last month. This policy separated the food making and distribution part of the business.
Apart from mollifying the passengers, this new step undertaken by the government falls in line with the Railway Budget manifesto that was put forward by the government, whose main focus was on the development of railways, ensuring passengers safety, and cleanliness.