UTI chairman inaugrates central processing unit in Navi Mumbai

Our Markets Bureau

Mumbai, Aug 21: THE Unit Trust of India (UTI) has inaugurated the central processing centre (CPC) at Belapur in Navi Mumbai. UTI chairman M Damodaran inaugurated the centre. UTI has also initiated business process re-engineering and the development of generic software which is now in the advance stages of completion.

The CPC aims to give any time anywhere service to unit holders. All schemes are in the process of migration to a single platform to facilitate sales, repurchase and after sales service transactions for UTI’s customers across the country from CPC. The CPC will not only improve but also help standardise service levels. Most importantly, it will shift the focus of UTI’s branches from back-office processing to providing value-added services to customers. The new software platform will interface with workflow and imaging solutions, to ensure tight control on process productivity and a paperless processing environment.

CPC is likely to be operational by July 2001. The service to investors as well as agents will become faster simpler and more efficient. The full connectivity across all the offices of UTI and CPC will facilitate “any time anywhere service” under all schemes wherein an investor can get after sales service from any of the branches of UTI.

With the CPC going live, the time for launching new and innivative products will also be reduced.