Networking giant Cisco has set up its second global delivery centre (GDC) in the country at Pune, which will employ about 250 people over the next two years.
Cisco’s services business serves 10,000 customers globally through a network of integrated GDCs. India is the only market where Cisco has two GDCs, the other one being in Bengaluru.
Globally, Cisco now has six GDCs in the US, Mexico, Poland, China and India (two centres).
“Pune has 100 resources at this point with global expertise in financial services and insurance (FSI), manufacturing and service provider business. Pune also has a 8,000 sq ft lab which can simulate some of the most complex/ largest customer networks for testing,” Cisco India and SAARC President Dinesh Malkani told PTI.
He, however, declined to comment on investment details.
The Benagluru GDC is the largest centre for Cisco Services and acts as a hub. It already has over 1,000 people at the centre.
Globally, Cisco’s services arm contributes about 25 per cent (USD 3 billion) of its overall revenue (quarterly USD 12 billion) and is one of the fastest growing business for the company.
“The Pune GDC reconfirms our commitment for a long-lasting partnership with our customers and the Maharashtra government. This centre has been designed to provide the best experience as well as services and products along with local innovations to our customers,” he said.
The US-based tech giant has already zeroed in on Pune for setting up its manufacturing unit in the country and eventually plans to make India an export hub.
Talking about Pune GDC, Malkani said Cisco plans to double capacity and have 250 resources in two years.
“Currently, 25 per cent of Fortune 500 customers are supported out of India. India centres are the only ones that supports all the geographies (50 per cent in Americas, 25 per cent in Europe and 25 per cent in Asia-Pacific, Japan and China),” he said.
Malkani added the India centre supports customers across verticals like financials, manufacturing, retail, enterprise, energy/utilities including all global top service providers.
“The expansion is aligned with India centres’ goal to double the delivery execution capacity in 2-3 years,” he said.