Tata Motors has announced a service campaign for its passenger car owners at its 527 authorised workshops. The Mega Service Camp will start from 11th November 2016 and continue to 17th November 2016, with discounts on consumables such as oils, lubricants, accessories, batteries, original parts, roadside assistance and labour charges. Customers can also avail exchange offers from these dealerships for a new Tata car. Customers can benefit from discounts of up to 10 percent on value-added services and accessories along with an additional 20 percent concession on Tata Motors original parts and labour charges during this Mega Service Camp.
Dinesh Bhasin, Head – Customer Support, Passenger Vehicles Business Unit, Tata Motors, said, “We recognise that sales and service play an important role in customer satisfaction. The Nationwide Mega Service Camp is an initiative which the company undertakes to ensure customers across the country can avail themselves of good value high skilled services. In the last five editions, we have serviced over 5.8 lakh cars. All these activities have resulted in the second highest score in the J D Power 2016 Syndicate Customer Service Index Study, which echoes our commitment to customer service. We want to be among the top three brands in the consumer’s consideration set in the passenger vehicle market and service plays a key role in building a brand. We will continue to offer best value to customers in terms of total cost ownership experience.”
Recently the company shared the third position at the 2016 JD Power Customer Service Index Study with Hyundai Motor India Pvt Ltd. The parameters of the survey include service initiation, service advisor, service facility, vehicle pick-up and service quality. The carmaker will also introduce the Tata Hexa in January 2017, that is expected to lock horns with the Mahindra XUV5OO and Toyota Innova Crysta.