US spying hurt users trust, says Zuckerberg

Written by Reuters | Washington | Updated: Sep 20 2013, 07:17am hrs
Facebook CEO Mark Zuckerberg on Wednesday said revelations about US government surveillance hurt users trust in internet companies and that knowing more about the programmes would help relieve some of the public concerns.

In a rare appearance in Washington at an event hosted by the Atlantic magazine, the 29-year-old social media billionaire urged the federal government to tell the general public more about the requests for data it makes to internet companies.

What I can tell from the data that I see at Facebook is that I think the more transparency and communication the government could do about how theyre requesting the data from us, the better everyone would feel about it, he said.

From reading in the media, you couldnt get a sense whether the number of requests that the government makes is closer to a thousand or closer to a 100 million... I think the more transparency the government has, the better folks would feel.

Zuckerberg also expressed concerns that the outcry about vast secret spy programmes run by the National Security Agency and the US response could alienate other countries and hurt innovation globally. In San Francisco last week, Zuckerberg said the government blew it on the spy programmes.

Response to the NSA issues that have blown up are a big deal for the internet as a global platform. And some of the government statements I think have been profoundly unhelpful, he said.

Oh, we only spy on non-Americans. Gee thanks, Zuckerberg said, adding, Were trying to provide an international service, not get crushed in those places either.

Earlier this year, Facebook said some 1.1 billion people around the world used its site each month.

The tech sector has been pushing for more disclosures about government data requests as internet companies seek to shake off the concerns about their involvement in vast secret US surveillance programmes revealed by former spy contractor Edward Snowden.

The issue that brought California-based Zuckerberg to Washington was his push for immigration reform, which has prompted him to wade deep into political waters.

This year, he founded an advocacy group,, that lobbies for a comprehensive immigration reform, promoting the concept of building a knowledge economy. The group has come under fire for ads that backed pro-immigration lawmakers on issues unrelated to immigration, such as oil drilling.

We just want to be there to help support folks who are going to have to take challenging positions on something thats going to be controversial but they ultimately believe is the right thing, Zuckerberg said.