We found that there was a small problem in the rear axle of about 20 vehicles that came to us for servicing. So we are running a special service campaign for the units made between April and October last year. We have asked people to come and get their vehicles checked and get them repaired, if its required, Toyota Kirloskar Motors deputy managing director KK Swamy told FE.
The problem, detected in about 20,000 Innovas, is in the differential carrier mounting nuts, which becomes loose, and, on long usage, could lead to oil leakage. The company said it was experiencing this problem only in India and not anywhere else in the world, which could happen due to road conditions in the country.
Toyota sold 34,786 units of Innova in the April-December period this fiscal. Swamy said it would take about an hour to repair the faulty part and the company expected to rectify the problem in all the vehicles in a couple of months. He, however, refused to give details on financial implications of the recall, saying it wont be huge.
Product recall is not new to the auto industry, with almost all manufacturers from General Motors to Volkswagen recalling their products in the past. In January last year too, Toyota had recalled 533,000 Tundra pickup trucks and Sequoia sport utility vehicles because of potential steering problems, which resulted in several accidents. Another Japanese automaker, Honda Motor, had recalled 63,099 vehicles in Japan in September 2007 to fix faulty brakes. The recall affected
Civic small cars and Stream minivans, built between August 2005 and January 2007. While in 2007 Ford Motor recalled 5.5 million vehicles in the US, in 2004 Suzuki had also recalled 172,093 units of its sports utility vehicle Grand Vitara as a fuel-pressure could result in fire.